How to Get Top Marks in . Managing Poor Work Performance: Employment Law, Good Practice and Tactical Tips from The HR Headmistress

Russell, Kate

ISBN 10: 0954605454 / ISBN 13: 9780954605452

Published by Gibbons Williams Publishing, 2010

About this Item

Dispatched, from the UK, within 48 hours of ordering. Though second-hand, the book is still in very good shape. Minimal signs of usage may include very minor creasing on the cover or on the spine.

Seller Inventory # CHL10440210

Bibliographic Details

• Title: How to Get Top Marks in . Managing Poor Work Performance: Employment Law, Good Practice and Tactical Tips from The HR Headmistress
• Publisher: Gibbons Williams Publishing
• Publication Date: 2010
• Language: English
• ISBN 10: 0954605454
• ISBN 13: 9780954605452
• Binding: Paperback
• Condition: Used; Very Good

About this title

Synopsis

In How to Get Top Marks in ... Managing Poor Work Performance, Kate Russell guides the employer through the legal framework, discusses the correct way to manage poor work performance and offers practical guidance and HR Headmistress tactics to make the process straightforward, effective and painless.

Poor work performance is the subject of complaint far more often than misconduct, but it's far less well-managed. Many inexperienced managers ignore it or say somewhat regrettable things like:

"Why are you so lazy?"
"Why are your widgets always wonky?"
"Your cupcakes are the worst in the department".

Such remarks do not constitute effective management of the problem. In legal terms, work performance is also known as 'capability', which refers to an employee's skills, ability, aptitude and knowledge in relation to the job that he is employed to do. Where an employee falls short of the standards, the employer is required to follow a clearly prescribed process to correct the employee, give him a real and reasonable opportunity to reach the standards, and to follow a formal procedure where he does not. If the employee fails to do so, the employer either has to tolerate the poor performance (which might mean he ends up doing the work, or annoying other more competent employees) or be exposed to the risk of unfair dismissal or constructive unfair dismissal claims.

How to Get Top Marks in ... Managing Poor Work Performance explains the legal process in easily understood terms.

About the Author

After studying for a degree in business law, Kate Russell qualified as
a barrister. She gained several years experience in operations, moved
into human resources and later became a training specialist working
in the manufacturing, distribution and service sectors.
She started Russell HR Consulting in 1998 and now divides her time
between advising businesses of all sizes on HR issues and delivering
a range of highly practical employment law awareness training to line
managers, including a range of public workshops. Her unique
combination of legal background, direct line management
experience and HR skills enables Kate to present the stringent
requirements of the law balanced against the realities of working life.
She is a senior presenter for several companies and a popular public
speaker. Kate completed an MA in strategic human resource
management in 2004.
Kate is known as The HR Headmistress due to her combination of a
devastating ability to cut through the mire, a certain briskness and
unwillingness to tolerate absurdities and steely gaze over the reading
glasses, all of which tend to make some people quiver. After a while,
she stopped trying to pretend to be soft and fluffy and embraced her
headmistress persona wholeheartedly. Well, `if life hands you a lemon,
make lemonade and sell it!'
She is the author of several practical employment handbooks and ebooks,
the highly acclaimed audio update service Law on the Move,
as well as a monthly e-newsletter, the latter document neatly
combining the useful, topical and the frivolous.