The Genus Cymbidium

Books supplied on receipt of payment - institutions and customers known to us may
choose to be invoiced for payment within 30 days.
All major credit cards and UK debit cards accepted.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Summerfield Books BA, Penrith, United Kingdom, +44 01768210793, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Shipping rates are calculated by total order weight.
If you order multiple books from us at the same time then ABE will automatically recalculate the postage cost in your shopping basket.
All our deliveries are tracked. You will be provided with a tracking number when your parcel is dispatched.
Delivery speed: All shipping speed estimates allow an extra 2 days for delays, but we hope that all parcels will arrive well inside that estimate. Shipping speed estimates do not include weekends and public holidays. Orders after 2pm GMT will be processed the next working day.
DOMESTIC:
We use Royal Mail 24 & 48 tracked services for our UK customers. Any domestic delivery over 2kg has to be sent using the 'Royal Mail 24' priority service.
If a domestic delivery weighs over 20kg then we will need to contact you for extra shipping costs. Feel free to contact us in advance if you would like to know what the extra charge will be.
INTERNATIONAL:
We usually use Royal Mail's tracked international parcel service, though we sometimes use UPS.
International shipping rates are based on the parcel weighing either 0-1kg, 1-2kg or 2-3kg.
If an international delivery weighs over 3kg then we may need to contact you for an extra payment.
We have input up-to-date shipping rates for the following countries: Belgium, France, Germany, Italy, Netherlands, Spain & Switzerland; Australia, Canada, Japan, & USA.
For all other international destinations the shipping rate is an approximation; we may have to contact you for an extra payment.
Feel free to contact us in advance if you would like to know what the extra shipping charge will be.