Fusion Leadership: Unlocking the Subtle Forces that Change People and Organizations

Purchase is by prepayment. I consider myself a conservative grader and strive to provide complete and accurate independent description (i.e. condition, defects, etc.) of each book. I also take great care in packaging your order for shipment. I guarantee the condition of every book as described. I am so confident that I will issue a full refund, when initiated within 30 days of the estimated delivery date, for any reason detailed under AbeBooks' Return Policy, with refund amounts based on the return reason [https://www.abebooks.com/docs/BooksellerPolicies/].

Payment Methods: For Australian customers: I accept credit card payment through AbeBooks.com only. I also accept PayPal (account name: manningbooks@optusnet.com.au), cheques or money/postal orders (made payable to Eric Manning) or direct debit (details available upon request). Orders paid with personal cheque will be held for shipment until the cheque clears.
For international customers: I accept credit card (payment through ABE only) or PayPal (account name: manningbooks@optusnet.com.au)

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to E. Manning Books, Robertsdale, Alabama, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Book(s) will be packaged and shipped within two business days from confirmation of receipt of payment. All shipping costs are in addition to the price of the book, paid by the buyer. *Please note: The shipping cost quoted on AbeBooks.com may vary from the actual shipping cost depending on final parcel size & weight, buyer location and shipping mode selected. Shipping costs are for the final weight of the parcel (book size/weight plus packaging materials).
For Australian (Domestic) Customers: Domestic orders are shipped via Australia Parcel Post. Shipping costs are based on package size/weight, destination and speed (standard or priority). The shipping charges quoted at time of sale are for standard shipping for a parcel weighing less than 3kg and less than 40 x 31 cm in size. Heavier and/or larger sized parcels may require additional postage charges. You will be notified via email if additional charges are warranted at which point you can elect to accept or reject the extra charges requested. However, parcels weighing less than 500g may be subjected to lower postage costs (reduction will occur when order is processed).
For Overseas (International) Customers: I encourage you to contact me via email using the 'Ask the Bookseller a Question' link to obtain an accurate postage quote prior to making your purchase as Australia Post shipping costs vary considerably depending on buyer's location, parcel weight and speed. Overseas orders are normally dispatched via Australia Post Standard International (which offers online tracking). The amount quoted for shipping is based on Australia Post rates for a parcel weighing between 500g-1kg (approximately 1.1-2.2 lbs) and ultimate destination. The cost increases considerably for every 500g (1.1lb) increment increase in weight. Express options are not recommended as the are very expensive and are normally not much faster than one of the other modes outlined above. Extra shipping costs may be requested for parcels exceeding 1kg. Conversely, lighter parcels may be subjected to lower postage costs based on actual size/weight and ultimate destination. Any shipping cost increase/decrease will occur when the order is processed. You will have the option to 'accept' or 'reject' any increase requested before the transaction can be finalized.