A text and reference on queueing theory, covering everything from the development of standard models to applications. The focus is on real analysis of queueing systems applications and problem solving. The second edition has been expanded to include new material on statistical inference in queueing and updated to reflect changes in simulation languages and new results in statistical analysis of simulation output such as regenerative techniques. The book contains a new section on the fundamentals of Markov processes, in addition to new chapters on advanced Markov Models, queueing networks, and bounds and approximations.

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Carl M. Harris was BDM International Professor and the founding chair of the Systems Engineering and Operations Research Department at George Mason University.

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