The Frontline Leader: Developing Effective Leaderhsip Skills: Developing Effective Leadership Skills (Tilde Business)

Gordon P. Rabey,Ern Prentice

ISBN 10: 0734607644 / ISBN 13: 9780734607645

Published by Tilde Publishing, 2010

About this Item

Seller Inventory # mon0000300107

Bibliographic Details

• Title: The Frontline Leader: Developing Effective Leaderhsip Skills: Developing Effective Leadership Skills (Tilde Business)
• Publisher: Tilde Publishing
• Publication Date: 2010
• Language: English
• ISBN 10: 0734607644
• ISBN 13: 9780734607645
• Binding: Paperback
• Condition: Very Good

About this title

Synopsis

Most Australian and New Zealand organisations have transformation programs to address issues related to becoming more efficient and competitive. Additionally, some have decided that the solutions to being successful rest with their frontline leaders and managers. These progressive organisations are challenging their leaders and managers by providing the support and resources they require and then holding them accountable for their performance outcomes.Since the operational frontline is the focus for the achievement of profit, as well as for effective service and product delivery, other organisational units need to support the frontline. Written specifically for frontline operational leaders and managers, this text describes the environment and new patterns of management in which frontline leaders must work, and prepares students for success in frontline leadership through skills development and improved awareness and self confidence.

About the Author

Ern Prentice has had an extensive career in HRM, including line operations and corporate roles. He is currently a consultant on leadership and management development covering the design and delivery of programs for frontline and managerial level groups in middle to large organisations. Ern is a Fellow of the Australia Human Resources Institute, and his qualifications include a Graduate Diploma in Educational Administration and a Masters Degree in Education (HRM).

Gordon Rabey is a management consultant in New Zealand and Pacific Basin countries. His background includes senior management experience in the New Zealand Public Service, as Director of the Industrial Training Service, leading a Polytechnic Management Centre, and in assignments with the United Nations and the Colombo Plan. He has written a series of management books and is a frequent con-tributor to international journals. Some major texts include Workplace Leadership (1997) and In Charge (1994). He is a Fellow of the Royal Society of Arts, Manufactures and Commerce, a Life Fellow of the New Zealand Institute of Management, and a Life Fellow of the New Zealand Institute of Human Resources.