Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book
Language: English
Published by CreateSpace Independent Publishi, 2011
- Softcover
- Used
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- Title
- Foundations of IT Service Management with ITIL 2011: ITIL Foundations Course in a Book
- Author
- Orand, Brady
- Publisher
- CreateSpace Independent Publishi
- Publication year
- 2011
- Condition
- Good
- Binding
- paperback
- Language
- English
- ISBN 10
- 1466231327
- ISBN 13
- 9781466231320
- Edition
- 2nd Edition
Used by universities and company training programs around the world, “Foundations of IT Service Management – the ITIL Course in a Book” is the book to help you achieve your ITIL® Foundation certification.
Presented in an easy-to-understand format, the concepts of ITIL and the processes are laid out in a logical sequence. Each lesson is followed by list of key concepts and sample questions to help you study for your ITIL® Foundation certification exam. Chapter review questions, modeled after the real exam questions, reinforce your learning for each unit.
Written by an ITIL® Expert trainer who has taught thousands of students and hundreds of organizations, "Foundations of IT Service Management with ITIL® 2011" provides a reader with the introduction to this approach to IT services without the expense of a formal classroom course. While the focus is primarily on providing information required to pass the ITIL® Foundations exam, this book goes beyond those basics to also provide a real understanding of ITIL® to further your knowledge and abilities as a valuable part of IT/business alignment. Using a case-study approach, real issues are discussed that represents challenges experienced by almost every IT organization.
Everyone prepares for the ITIL® Foundation certification exam in different ways. Accompanying the book are numerous study aids to support your study preparation on the supporting web site. Whether you are new to IT or a seasoned professional, this book is one you need to aid in your quest for certification.
Included in your purchase is access to the online study resources including:
- Exercise guide
- Audio “learn while you drive” reviews
- Sample exams
- Exam syllabus
- PDF version of the “100 ITIL Exam Questions” book
Companies in all industries are requiring ITIL® Foundation as a minimum requirement for their staff. Whether you are entering IT for the first time or switching jobs, ITIL® Foundation certification is a step toward your desired career.
"Synopsis" may belong to another edition of this title.
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