Foundations of ITIL V3 (Volume 3)
Language: English
Published by Van Haren Publishing, 2007
- Softcover
- Used
Seller: Idaho Youth Ranch Books, Boise, ID, U.S.A.Idaho Youth Ranch Books
AbeBooks seller since August 21, 2008
Condition: Used - Very good
£ 1.42
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Add to basketItem description from seller
A copy that has been read, but remains in excellent condition. Pages are intact and are not marred by notes or highlighting. The spine remains undamaged. There are no stickers on book or rips in dust cover.
Seller Inventory # A-02-04-08-0484
- Title
- Foundations of ITIL V3 (Volume 3)
- Author
- Inform-IT
- Publisher
- Van Haren Publishing
- Publication year
- 2007
- Condition
- Very Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 9087530579
- ISBN 13
- 9789087530570
"Synopsis" may belong to another edition of this title.
From the Back Cover
Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade.
The ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of ITIL has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.
This title covers the following:
PART 1: THE ITIL SERVICE LIFECYCLE
Lifecycle phase: Service strategy
Lifecycle phase: Service design
Lifecycle phase: Service transition
Lifecycle phase: Service operation
Lifecycle phase: Continual service improvement
PART 2: FUNCTIONS AND PROCESSES
Introduction to Functions and Processes
Functions and Processes in Service Strategy
Functions and Processes in Service Design
Functions and Processes in Service Transition
Functions and Processes in Service Operation
Functions and Processes in Continual Service Improvement
....and much more!
"About the title" may belong to another edition of this title.
Idaho Youth Ranch Books
Boise, ID, U.S.A.
AbeBooks seller since August 21, 2008
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