Flow: A Handbook for Change Ma
Goulding, Fin
Sold by World of Books (was SecondSale), Montgomery, IL, U.S.A.
AbeBooks Seller since 20 December 2007
Used - Soft cover
Condition: Used - Very good
Ships within U.S.A.
Quantity: 1 available
Add to basketSold by World of Books (was SecondSale), Montgomery, IL, U.S.A.
AbeBooks Seller since 20 December 2007
Condition: Used - Very good
Quantity: 1 available
Add to basketItem in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc.
Seller Inventory # 00100600149
Flow is a striking new philosophy for how to make organisations more adaptive and successful, based on the author's pioneering work in organisations such as Paddy Power, Lastminute.com, Aviva, Fujifilm and many more. It introduces you to new tools and techniques for bringing customers closer, outlines new ways to innovate for the hyper competitive economy, and shows you novel value management tools.
Goulding and Shaughnessy are practical and yet empathetic guides to the new personal and social characteristics of the post-agile workplace. They explain why we need more innovation, how our learning needs are changing, and then how to manage the process of value creation from inception (the idea) to delivery. At all times, they emphasise the value of good social interaction and the unparalleled power of harnessing the collective intelligence of the workforce.
Every organisation needs to be more agile, but few know how to make culture change an enjoyable and rewarding journey. The authors, both experienced practitioners in new ways to work, introduce novel, visual techniques that take the friction out of change programs and instead draw the very best out of people on the way to a new and productive agile work environment.
Buy this book if you are in any way involved in a digital transformation or agile transformation program. It contains all the information you need in order to rise to the challenge of change.
Flow should be read in conjunction with 12 Steps to Flow, a primer on each of the steps necessary to create a digital and agile culture. It helps large enterprises prepare for this essential change. But uniquely for a business book it does so through highly graphical illustrations that reflect a core message of the book: visualise everything.
Haydn Shaughnessy is a leading authority on innovation, disruption and how economies change. He advises and speaks on how firms can develop better strategies, better ways to work, and better ways to serve customers. A former Partner at the first social agency The Conversation Group, he has advised some of the world's leading institutions.
"About this title" may belong to another edition of this title.
We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days.
If you are a consumer you can cancel the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
INFORMATION REGARDING THE RIGHT OF CANCELLATION
Statutory Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the the last good or the last lot or piece.
To exercise the right to cancel, you must inform us, glenthebookseller, 625 S Railroad St, Bldg 11, 60538, Montgomery, Illinois, U.S.A., +1 6308001491, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel with contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us or glenthebookseller, PO BOX 4816, 60507, Aurora, Illinois, U.S.A., +1 6308001491, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of cancellation
The right of cancellation does not apply to:
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: (glenthebookseller, 625 S Railroad St, Bldg 11, 60538, Montgomery, Illinois, U.S.A., +1 6308001491)
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
* Delete as appropriate.
Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.
| Order quantity | 4 to 12 business days | 3 to 6 business days |
|---|---|---|
| First item | £ 0.00 | £ 8.21 |
Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.