First Aid: the Authorised Manual of the St. John Ambulance Association

Naomi Symes Books (http://www.naomisymes.com) was established in 1994, and
specialises in Women's History and Social History Books. Phone / Fax: +44(0)1925
602898. Email: sales@naomisymes.com. Postal address: 2 Pineways, Appleton Park,
Warrington, Cheshire, WA4 5EJ, England.
A member of the Provincial Booksellers Fairs Association of England, we provide
a friendly, helpful and efficient service to academics, academic institutions,
collectors and history enthusiasts worldwide.

To expedite your order, please place it directly at our own quick, secure
website: http://www.naomisymes.com There, you can find out more information
about all our books by viewing "keywords", and also visit our History Resource
Centre to connect with other important history sites.

All orders are sent within 2 business days of receipt of payment. We accept
payments by sterling cheque, US dollar cheque, cheque in Euros, bank-to-bank
transfer, Pay Pal, Visa, Mastercard, Switch / Maestro, American Express,
Eurocard, Solo and JCB. If you wish to pay by electronic bank transfer, please
email us at sales@naomisymes.com (Simply let us know the currency in which you
wish to pay, and we'll provide our full bank details). We operate accounts in
sterling, Euros and US dollars. Postage and packing are extra. Within the UK -
GBP3.95 for one book, or GBP7.10 for two or more books. Overseas parcels may be
sent by air mail or surface mail. Please enquire with us directly about our
cost-effective international postal rates, or see those rates as you place your
order through our own quick, secure site: http://www.naomisymes.com
Alternatively, you may wish to use the abebooks ordering system.

Naomi Symes Books will not accept liability for any loss or damage once a parcel
has been dispatched. Items not conforming to the catalogue description may be
returned, when a full refund will be provided. Please post back within seven
days of receipt.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Naomi Symes Books PBFA, Warrington, United Kingdom, +44 01925 602898, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

All our parcels are carefully and securely packed. Shipping costs are based on
books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may
contact you to let you know extra shipping is required.