Firing On All Cylinders: A Tried and Tested Programme to Introduce Quality Techniques into Your Organisation

Sheehy, Barry,Clemmer, Jim

ISBN 10: 0749912316 / ISBN 13: 9780749912314

Published by Piatkus, 1993

About this Item

Creased spine and dirty marks to edge of pages No.1 BESTSELLERS - great prices, friendly customer service â " all orders are dispatched next working day. Seller Inventory # mon0000572164

Bibliographic Details

Title: Firing On All Cylinders: A Tried and Tested ...

Publisher: Piatkus

Publication Date: 1993

Binding: Paperback

Condition: Very Good

About this title

Synopsis:

This is a practical book aimed at all executives and managers who wish to lead their organizations to higher levels of performance. The author argues that, in order to improve the quality of a company's products and services, a radical new closeness to customers and a higher level of employee-management partnership are required; and that companies must do more than train their staff - they need to follow the path of cultural change and build an environment that encourages strong service and quality. The book offers a programme for developing customer service, quality improvement and organizational support. The topics covered include signalling commitment, listening to your customers, developing the required skills among the personnel in your organization, marketing, and measuring success.