Failure to Communicate: Why We Misunderstand What We Hear, Read, and See
Language: English
Published by Prometheus Books, 2023
- Hardcover
- Used
Seller: ThriftBooks-Dallas, Dallas, TX, U.S.A.ThriftBooks-Dallas
AbeBooks seller since July 2, 2009
Condition: Used - Very good
£ 5.43
Quantity: 1 available
Add to basketItem description from seller
Seller Inventory # G1633888894I4N10
- Title
- Failure to Communicate: Why We Misunderstand What We Hear, Read, and See
- Author
- Kreuz, Roger
- Publisher
- Prometheus Books
- Publication year
- 2023
- Condition
- Very Good
- Dust jacket
- No Jacket
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1633888894
- ISBN 13
- 9781633888890
- Item weight
- 0.09 pounds
“Why didn’t they understand me? I was as clear as I could be.” Everyone has had this thought at one time or another. Research from the fields of psychology and cognitive science can provide concrete answers to these questions. In Failing to Communicate, Dr. Roger Kreuz explores the answers to these questions
We are exposed to the dangers of miscommunication early in life. As children, we play the Telephone Game and learn an important lesson about the fragility of long communication chains. And as adults, we are constantly on the lookout for misunderstanding. People interrupt each other, on average, about every ninety seconds in order to check their understanding. Despite such vigilance, however, a great deal of what is said and written is not understood as intended.
Miscommunication has led to military defeats, the loss of spacecraft, and even more tragically, accidents that cost human lives. It plays a role in road rage and social media feuds. It haunts the courtroom, the boardroom, and the singles bar. Failing to Communicate includes dozens of such examples and explains them in light of what researchers have discovered about how communication works―and why it so often fails.
Research from psychology and cognitive science has revealed a host of specific factors that contribute to misunderstanding. Some of these have to do with how our minds make sense of what we hear and read, while others are the result of cognitive, social, and cultural factors. The very structure of a given language can be problematic as well. In short, there is no one reason for miscommunication: there are a host of underlying causes.
Issues of misunderstanding have only multiplied as new mediums for communication have arisen. Emails, texts, and social media posts are even more problematic because they are impoverished modes of communication. Without facial cues, tone of voice, gestures, and even the creative use of silence, our intentions in these text-only mediums are even more likely to go awry.
Failing to Communicate is intended to appeal, from beginning to end, to the general reader who wants to know more about why our attempts at communication fail so often
"Synopsis" may belong to another edition of this title.
About the Author
Roger Kreuz is an Associate Dean of the College of Arts & Sciences at the University of Memphis and a Professor in the University's Psychology Department. He works mainly in experimental psychology, cognitive psychology, and psychology of language. He earned his Ph.D at Princeton University. In addition to two edited), and over fifty journal articles and book chapters, He has been an author on about a hundred research presentations at national and international conferences. According to Google Scholar, his publications have been cited more than 5,000 times. He has fellow status in three professional organizations: The Association for Psychological Science, the Psychonomic Society, and the Society for Text and Discourse.
"About the title" may belong to another edition of this title.
ThriftBooks-Dallas
Dallas, TX, U.S.A.
AbeBooks seller since July 2, 2009
Shipping rates within U.S.A.
| Item | 4 to 8 business days | 4 to 8 business days |
|---|---|---|
| First item | £ 0.00 | £ 0.00 |
Payment methods
Store description
Seller's business information
Thrift Books Global LLC
18300 Cascade Ave S
Seattle, WA U.S.A. 98188
Terms of sale
We guarantee each book that we send you. If you have any problems, please contact
our dedicated customer service department. They will do everything possible to
ensure you are happy with your order.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to ThriftBooks-Dallas, Dallas, Texas, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
All domestic Standard and Expedited shipments are distributed from our warehouses by OSM, then handed off to the USPS for final delivery.
2-Day Shipping is delivered by FedEx, which does not deliver to PO boxes.
International shipments are tendered to the local postal service in the destination country for final delivery – we do not use courier services for international deliveries.