Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization

Inghilleri, Leonardo; Solomon, Micah; Schulze, Horst (FRW)

ISBN 10: 0814415385 ISBN 13: 9780814415382
Published by AMACOM, 2010
Language: English
Condition: Used - Good Hardcover

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Used - Hardcover

Condition: Used - Good

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