Everyone's Problem Solving Handbook: Step-by-Step Solutions for Quality Improvement

Kelly, Michael R.

ISBN 10: 1138464120 / ISBN 13: 9781138464124

Published by Routledge, 2017

About this Item

Seller Inventory # 370584180

Bibliographic Details

Title: Everyone's Problem Solving Handbook: ...

Publisher: Routledge

Publication Date: 2017

Binding: Hardcover

Condition: New

About this title

Synopsis:

The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur.

1. Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
2. Test Implement: Implement these actions on a trial basis to determine their effectiveness.
3. Standardize: Ensure that useful actions are preserved.

About the Author:

Michael R. Kelly