The author covers fourteen tools to help you find the information you need and offers step-by-step instructions for constructing each one. He shows you how these tools can be combined with a set of simple problem-solving steps that can act as a powerful change agent to help reduce or eliminate process problems.

Five-Step Problem-Solving Process

Identify the problem: Clearly state what needs improvement.

Analyze: Determine what causes the problem to occur.

Evaluate Alternatives: Identify and select actions to reduce or eliminate the problem.
Test Implement: Implement these actions on a trial basis to determine their effectiveness.
Standardize: Ensure that useful actions are preserved.

About the Author:

Michael R. Kelly

"About this title" may belong to another edition of this title.

Store Description

Visit Seller's Storefront

Seller's business information

BennettBooksLtd
NV, U.S.A.

Terms of Sale:

We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days.

Shipping Terms:

Orders ship within 2 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Payment Methods
accepted by seller

Add to Wants

Items related to Everyone's Problem Solving Handbook: Step-by-Step Solutions...

Everyone's Problem Solving Handbook: Step-by-Step Solutions for Quality Improvement (Productivity's Shopfloor)

Kelly, Michael R.

New - Soft cover

Seller's business information