Evaluating Critical Care : Using Health Services Research to Improve Quality

Language: English

Published by Springer, 2002

354042606X / 9783540426066

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Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH

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Druck auf Anfrage Neuware - Printed after ordering - Measuring the quality of a complex service like critical care that combines the highest technology with the most intimate caring is a challenge. Recently, con sumers, clinicians, and payers have requested more formal assessments and comparisons of the quality and costs of medical care [2). Donabedian [1) pro posed a framework for thinking about the quality of medical care that separates quality into three components: structure, process, and outcome. An instructive analogy for understanding this framework is to imagine a food critic evaluating the quality of a restaurant. The critic might comment on the decoration and lighting ofthe restaurant, how close the tables are to each other, the extent ofthe wine list and where the chef trained. These are all evaluations of the restaurant structure. In addition, the critic might comment on whether the service was courteous and timely - measures of process. Finally, the critic might comment on outcomes like customer satisfaction or food poisoning. Similarly, to a health care critic, structure is the physical and human resources used to deliver medi cal care. Processes are the actual treatments offered to patients. Finally,outcomes are what happens to patients, for example, mortality, quality of life,and satisfac tion with care (Table 1). There is a debate about which of these measurements is the most important measure of quality.

Seller Inventory # 9783540426066

Title
Evaluating Critical Care : Using Health Services Research to Improve Quality
Author
Julian F. Bion
Publisher
Springer
Publication year
2002
Condition
Neu
Binding
Taschenbuch
Language
English
ISBN 10
354042606X
ISBN 13
9783540426066
Item weight
598 grams
Dimensions
235x155x22 mm

AHA-BUCH GmbH

Einbeck, Germany

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