Europe : Fulfilling the Promise of Healthcare Technology

Everyone talks about innovation, and we can all point to random examples of innovation inside of healthcare information technology, but few repeatable processes exist that make innovation more routine than happenstance.

How do you create and sustain a culture of innovation? What are the best practices you can refine and embed as part of your organization’s DNA? What are the potential outcomes for robust healthcare transformation when we get this innovation mystery solved? Through timely essays from leading experts, the Voices of Innovation for Healthcare series consisting of three books showcased the widely adopted healthcare innovation model from HIMSS and how providers and payers could leverage it to increase their velocity of digital transformation. The most recent volume focused on how AI leverages the same framework and construct but zeroed in on artificial intelligence to include large language models, voice technology, and robotic process automation. Now the time has come for Voices of Innovation―Europe. While the Voices series has included European voices, the contributions have been limited. In important ways, the European market is vastly different from the US-based market. The payor- and government-based care make their approach to tech-enabled care different.

Using the HIMSS model for innovation as the structural framework, Voices of Innovation―Europe showcases the great innovations being implemented across their healthcare ecosystems. This structure will easily enable subsequent editions as advancements are made.

Sakshika Dhingra is a transformative healthcare leader serving as clinical operations director at Humana, one of the leading health organizations in the United States. In her role, she drives operational excellence and innovation to improve outcomes for the Medicaid population―a US government-supported program that provides health coverage to low-income individuals and families. Over the course of her career, Sakshika has served across multiple payer organizations nationwide, consistently advancing initiatives that strengthen access, quality, and sustainability in healthcare. She is recognized for her strategic vision and for developing scalable frameworks that balance clinical effectiveness with operational efficiency. Residing in the United States, Sakshika is also a devoted mother and wife, finding her greatest joy in her family―her husband, Vivesh Sharma, and their inquisitive eight-year-old son, Aveer―who continue to inspire her commitment to innovation and care.

Edward W. Marx is CEO of Marx Advisory, a consultancy aimed at improving the marketplace experience for vendors and providers. A healthcare best-selling author of multiple books around innovation, transformation, and experience, all of his royalties are donated towards the eradication of cancer. His writings reflect his deep expertise gained while serving as CIO of the global Cleveland Clinic and NYC Health and Hospitals. He is an advisor for start-ups and multinational companies and sits on the boards of multiple health systems. He advises governments on digital transformation strategies. When not working, Ed competes internationally for TeamUSA Triathlon and is on pace to climb the Seven Summits. Ed is married to Dr. Simran Marx, and they share five children and more than five grandchildren.

Aditi U. Joshi is an emergency medicine physician, global health strategy consultant, and CEO of Ardexia, a digital health consultancy focused on clinician adoption and implementation. She has built 13+ digital health programs over a decade and advises on AI, RPM, and telehealth. She has worked with health systems, startups, and governments globally to ensure digital health technologies deliver measurable results and include the clinician perspective. Her experience spans implementations across three continents. She is the co-author of the bestselling book Telehealth Success: How to Thrive in the New Age of Remote Care, which outlines the Telehealth Success Framework used internationally to design and scale digital medicine programs. Dr. Joshi serves as an advisor to the American Medical Association’s Digital Medicine Payment Advisory Group advising on reimbursement of digital medicine in the United States. She lives in Paris, France.

Aline Noizet is a connector by heart! A very active actor and recognized influencer in the health and innovation sector with a strong international network, she is on top of the latest digital health trends and technologies. With more than fourteen years working in the digital health and healthtech space, Aline has been supporting startups and corporations over the years through her own boutique consulting Digital Health Connector and has acquired strong international experience working with and for startups, investors, pharmaceuticals, payers, medtech, patient associations, regulators etc. Aline holds a Master of Arts (English literature and civilisation) from Lyon 3 University (France) and a Master of Business Administration from ESADE (Spain). Born in France, she has been living in Barcelona, Spain, for the past fifteen years, where she also founded Digital Health Innovators, a local community bringing together the actors of the digital health ecosystem.