RT Essentials: Managing Your Team and Projects with Request Tracker
Vincent, Jesse; Spier, Robert; Rolsky, Dave; Chamberlain, Darren; Foley, Richard
Language: English
Published by O'Reilly Media, 2005
- Softcover
- Used
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- Title
- RT Essentials: Managing Your Team and Projects with Request Tracker
- Author
- Vincent, Jesse; Spier, Robert; Rolsky, Dave; Chamberlain, Darren; Foley, Richard
- Publisher
- O'Reilly Media
- Publication year
- 2005
- Condition
- good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0596006683
- ISBN 13
- 9780596006686
This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a community of users.
RT Essentials, co-written by one of the RT's original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT. This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. One way it does this is by examining how a company could use RT to manage its internal processes. Advanced chapters focus on developing add-on tools and utilities using Perl and Mason. There's also chapter filled with suggested uses for RT inside your organization.
No matter what kind of data your organization tracks--from sales inquiries to security incidents or anything in between--RT Essentials helps you use RT to provide order when you need it most.
"Synopsis" may belong to another edition of this title.
About the Author
Robert Spier is a software engineer who has been working with RT for almost 7 years. When not managing other engineers at his day job, he moonlights as Best Practical's lead trainer, and maintains the perl.org infrastructure.
Dave Rolsky is a programmer, author, and activist with a background in music composition, and an obsession with Hong Kong films and the works of author Gene Wolfe. He has been actively developing Free Software (Perl) for several years and is a member of the Mason core development team.
Darren Chamberlain is system adminisitrator and recovering programmer living and working in the Boston area.
Richard Foley is a Munich based Perl and Oracle developer who spends most of his time programming, when he could be spending quality time with his family, walking or skiing in the nearby Alps. He has a technical illustration background, and has developed applications for the Aerospace, Internet and Banking industries. Responsible for maintaining the perlbug database, from 1997 to 2001, he was co-organiser of YAPC: : Europe: :2002 and is a member of the YAPC: : Europe committee, the group responsible for organizing Perl conferences in Europe.
"About the title" may belong to another edition of this title.
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