Essentials of Business Process Outsourcing

Click, Rick L., Duening, Thomas N.

ISBN 10: 0471709875 / ISBN 13: 9780471709879

Published by Wiley, 2005

Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Seller Inventory # 00064228512

Synopsis:

This book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. It will have such features as checklists, tips and techniques, and case studies.
* Written in a user friendly style that allows senior level financial executives to get a solid foundation of what business process outsourcing is and how it can benefit their companies.
* Provides managers with the tools to analyse the BPO opportunities for their own firms, as well as techniques and strategies for managing a BPO initiative.
* Shows managers how a BPO strategy can save the company money and create jobs domestically.
* Both authors are consultants and advisers to industry-leading companies and frequent speakers at business forums and conferences.

About the Author: Thomas N. Duening is Director of the Entrepreneurial Programs Office at the Ira A. Fulton School of Engineering, Arizona State University in Tempe, Arizona. He is also President of INSYTE Business Research Group, an international business consulting and research firm.

Rick L. Click is Senior Director of Global Technology for PayPal, Inc. He has held a series of roles developing business strategies and executing business-reengineering projects for Fortune 500 companies. He also has been the keynote speaker at the General Electric (GE) annual forum for the last three years.

Bibliographic Details

Title: Essentials of Business Process Outsourcing
Publisher: Wiley
Publication Date: 2005
Binding: Soft cover
Condition: Good