Introduction–Using the Tools, vii, 
Tool #1 Finding Your Personal Guide, 10, 
Tool #2 Making Your Own Pie, 13, 
Tool #3 Developing a Life-Positions Chart of Your Own, 21, 
Tool #4 Observing Your Own Ego States (or your own snowperson, if you prefer!), 37, 
Tool #5 Create Your Own PAC Diagram, 50, 
Tool #6 Meditation, 56, 
Tool #7 Taking the Myers-Briggs, 64, 
Tool #8 Building Your Village, 76, 
Tool #9 The Golden Medallion, 79, 
Tool #10 Progressive Muscle Relaxation, 82, 
Tool #11 Breathing for Relaxation: Using Nature's Way — Enhanced, 86, 
References and Suggested Reading, 95, 
About the Authors, 97,

CHAPTER 1

Finding Your Personal Guide

Erica has (reluctantly, I admit) sought the help of a therapist. Her psychologist, Dr. Kathy Johnson, decided that Erica was a suitable client for her therapy based on a clinical assessment. Please look back at the questions Kathy asked Erica. If your response to any of those questions is yes, I strongly urge you to work with a therapist who has expertise in those areas.

Regardless of your assessment, if you decide to seek therapy, I encourage you to make sure the therapist is a licensed mental health professional, not simply a person who advertises her- or himself as certified. Psychiatrists, psychologists, clinical social workers, marriage and family therapists, and pastoral counselors are rigorously trained professionals. They have been tested with state and national exams and must comply with ethical standards. Training in these professions involves many years and is scrutinized by various boards. When you seek the help of a therapist, be sure that professional is licensed by your state to treat mental health issues. Interview them about their degrees and years of training. After all, if you only needed well-intended advice, you could ask a friend!

August 9

Pie day!

I got out some really nice unlined paper, some multicolored sharpies, and started making pies by tracing around a pie pan (of course!) to make sure that they were perfect circles.

The first pie was Mother. The second one: guys. The third one was my sister, Laura. And since I was getting good at tracing these pie shapes, I made a few more: work and boss, along with an abstract one (dreams for the future) and a silly one (my hair and freckles).

I stopped before I built a whole pie shop.

Feeling oh-so in command, I drew up a color key, figuring I'd get extra points for having such classy-looking pies. My slivers of the pies will be yellow, while my mother's will be blue (luckily, I have two blue markers on hand since I may need a lot of that color!). My sister's color can be pink, which she'd like very much — so feminine. Guys are red, work will be green, and I have a fuchsia marker for my boss.

So far, lots of fun. Then, I hit a wall. If Pie One represents all my problems with my mother, can I really color the whole thing blue? It dawned on me right away that I was going to have to color some slivers with my yellow pen if I'm being really honest.

I almost tossed the pies. This was not fun after all.

I spent the whole evening on one pie, mostly staring at the shape and getting weepy — partly out of self-pity, but also a bit out of embarrassment at how judgmental I've been toward my mother, while I've been overly forgiving of my father and oblivious to my own responsibility for the problems in my relationship with Mom.

I almost called her to apologize, but she wouldn't understand this bit about pies, and knowing me, I'd probably get annoyed at something she said and we'd be back in the thick of it. No, I decided to turn in my homework to Kathy first.

Pause Button

CHAPTER 2

Making Your Own Pie

On a blank sheet of paper, draw a circle to represent the outline of a pie (you don't have to make them perfect like Erica!).

Think of someone with whom you have a difficult relationship. Write that person's name above the pie.

Take a few minutes to sit back and really reflect on your typical conflicts or unpleasant interactions with this person. You'll get the best results from this exercise if you:

1. Set aside ten to fifteen minutes for this important exercise.

2. Pick a quiet place to do it, away from phones, TV, and other distractions.

3. Think of a general pattern or typical conflicts, or select a specific event.

You may see and hear many details as you examine this pie. It may surprise you to observe the internal drama that takes place in your brain's theater when you become your own audience. (By the way, this is a tool in itself, which will be discussed in more detail later in Tool #6, the meditation called Snowflakes.)

Now, having listened and observed, divide the pie up into slices. What portion of the pie is the fault of that difficult other? What portion belongs to other people who play some role in this conflict? Finally, what portion of the pie is yours? Don't skip this important part of the exercise. After all, your portion is the part of the pie you can most directly and effectively change. On the other hand, don't claim too much of the pie for yourself, thus omitting the parts that others play in creating this unsavory dish.

You now have a rough picture of this problem pie. It will be even more helpful if you add descriptors and details in each portion. Here are two examples — either one could be an accurate assessment, depending on the situation:

(1) "I have this much of the pie because I never speak up for myself with this person. I'm afraid of his anger, and I keep being nice no matter how he treats me!"

(2) "John gets the majority of this pie. He is such an angry person and speaks so loudly when he argues that it scares me! Other people also experience this with John. Their results aren't any better than mine, no matter how they respond to him."

When we're honest about the composition of our problem pies, we often discover that these ineffective interactions are much more complex than we previously thought. And once we see them more accurately, we may find new ways to behave — new strategies and solutions. We can change our portions of the pie. When this occurs, we often find the whole pie changes, just as changing an ingredient in a pie recipe alters the final product!

To summarize the recipe:

1. Take some time. You are worth it.

2. Draw the basic pie shape.

3. Reflect on the conflict(s) that makes this a problem pie for you.

4. Divide the pie into slices.

5. Add descriptors.

6. Keep the pie picture handy. You'll want to notice changes!

August 13

No matter how old I get, I don't think I'll ever lose that horrible sensation of turning in a paper to a teacher and waiting for the verdict.

Kathy seemed amused by my color-coding, which made my pie with Mom look like it was tie-dyed. There was no verdict, though, just some gentle prodding to help me get through a session that turned out to be a lot more difficult for me than I'd expected.

For the first time, I admitted to myself that I crave my mother's approval. Why then have I pushed her away and argued with her and defied everything she says? Funny way to win approval, huh? But as I was coloring in the blue sections to be sure I kept the focus on Mom and her lack of appreciation for me, I found myself reaching for a bit of brown to represent my dad's part of this conflicted pie.

He was everything to me and everything I wanted to be: smart, active in our community, and busy doing interesting things. Dad always had time for anything fun. I idolized him.

But he also drank to excess. Funny, at the time, nobody in the family talked about it. We all just accepted it as part of life and still seem to see it that way. I guess all kids do that, no matter how normal or awful the situation is. It's what they know. I've heard friends talk about ignoring the elephant in the room — as if it didn't exist. Come to think about it, I do have a real talent for ignoring bad behaviors, especially in males. I think I'm onto something here, even if it is unpleasant.

Dad was always my hero, and to be honest, more of a playmate than a parent. He always called on me to be on his side in his arguments with my mother. "Put up the storm windows? Erica, your mother wants me to spend this beautiful day putting up the storm windows. Don't you think we should take the canoe down to the park for a last ride before it gets too cold?" Of course I did. So we went, and Mom, who worked all week just like Dad, put up the storm windows while we were canoeing. As I got older, I was always his designated driver when we went out for one of our adventures together. I liked the feeling of being responsible for my father.

Multiply this scene dozens of times — I can't bear to catalog them — and they are all throughout my childhood.

Then he died.

That swirl of pink in the pie is my sister, staying loyal to my mother and, if my dad were still alive, she'd probably be in the same kind of relationship with him that I'm in with my mom.

Kathy helped me see that we all share in the responsibility for a conflicted relationship. I want to stop playing the part of angry daughter, disappointed employee, disappointing sister, and girl on the edge of a fulfilling life. I want to make it better. I really do.

So where's the nicely phrased solution to this problem, please, dear psychologist?

Kathy didn't answer my unspoken question. All she said was that I was really making progress, and she assigned more pie-making for homework!

August 20

Oh, today wasn't a comfortable session! We began by reviewing my collection of pies. I had an impressive portfolio because I'd spent a lot of time on them. When I finished looking at my current problem relationships, I went back and revisited some from my past.

I gave myself high marks for the numbers of pies, but I was dismayed at the amount of yellow I saw before me as I placed them in front of Kathy. She, on the other hand, seemed pleased with the yellow spread! She said that I'm starting to understand that I have a lot more responsibility for harmony or problems in my relationships than I was willing to admit before I started these sessions.

Kathy challenged me to ask myself a couple of questions each time I analyze one of my pies: "Which pieces of this pie can I directly affect?" and "Where can I, personally, make or influence a change?" These are the questions of the moment.

Well, I can't change my mother, that's for sure. But I get where Kathy is pushing me. I can change my own behavior. That's my main job, and I know it now. But, there is some good news: It seems I can indirectly change other people's behavior when I change my own. Of course I've experienced this in situations where there's not much at stake. Everyone knows that, usually, you get better service in a store or restaurant when you are nice to the staff. So, I need to stop complaining about my mother and change my behavior when I'm with her. Easier said than done.

Now, there is a big part of me that doesn't want to give up my version of "Who caused this anyway?" It was so much easier to see my mother as the lone villain in the Mom pie, or my boss as the bad guy. Kathy said I've made an important step in healing, even if it doesn't feel comfortable yet.

Just as I was getting the hang of pie-making, Kathy introduced a new tool. She wants me to understand that many tools she uses are from the work of Dr. Eric Berne, Dr. Thomas Harris, Dr. Franklin Ernst, and many other transactional analysts. It seems important to Kathy that I understand the tools she'll be teaching me are her abbreviated and personalized versions of their theories — modified to work for her. I wrote down these names so I can Google them later if needed.

Kathy asked me to look at a chart she calls the Four Life Positions. She gave me several copies of the chart because I'll be using them for homework (the woman is relentless!). She pointed out the various positions and said she often compares them to diving platforms from which we leap into situations. She said that, from childhood, we make conclusions of self-worth based on how we perceive others who are important to us and how we feel or think they reacted to us. She asked that I look at the chart and see if I can figure out which positions I occupied as a child and as a young adult, and which positions are typical for me now.

Here are the positions on the chart:

I'm OK/You're OK I'm OK/You're Not OK I'm Not OK/You're OK I'm Not OK/You're Not OK

Kathy emphasized that these positions are about being OK or Not OK, and that an important part of this tool is to realize that "OK" means just what is says: You're okay, not perfect. That means I can have some flaws. I can do foolish things sometimes. I can have strong points, as well as pockets of stupidity. Yet I can still be basically acceptable. I can still be okay.

I was surprised at my response to this new idea that we are all slightly irregulars. It seems to me that it should be comforting; actually, it's kind of hard to accept. I want to excel. I thought that the goal was to be perfect, or pretty close to it. I can be okay? I don't have to be absolutely perfect all the time? Huh!

I can see right away that "I'm OK/You're OK" is the best position. That's where I want to be. And I want to be there all the time. Yep, aiming for perfection, as usual.

Just to be sure I understood this tool from transactional analysis, Kathy asked about my relationship with Dad. What position would describe our interactions? Well, that was easy! I saw Dad as easy and fun. And we got along really well. I felt that he enjoyed my company. I could easily see that with respect to Dad, we land on the "I'm OK/ You're OK" platform. Whew! That place feels good.

But I was already dreading the next question: How about you and Mom?

I was so ready to give her the answer to show I'm getting it! But, then, she didn't ask. Instead, she assigned me homework. I'm to pay close attention to the positions I'm taking with others in my everyday life, especially with Mom, my sister, and my boss. I've attached a copy of the chart to my refrigerator as a daily reminder to check out my positions.

It'll take me a while to get the hang of it. Right now I'm not feeling as if I'm OK. And if the pie inventory wasn't enough, Kathy asked that I report my observations and insights from the Life Positions chart in our next session. This therapy stuff is no piece of cake! Sorry, I couldn't resist that. I'm on a roll!

All right, enough about bakery items — lots of homework ahead. Kathy says some people find keeping a journal of these discoveries is helpful. I told her about you, my newest companion, Dear Blog, and she seemed to think you are a very good idea. I won't see Kathy again for two weeks, so I'll have lots of time for my homework.

Note to self: Here are the original source documents for future reference:

Games People Play by Eric Berne, MD

I'm OK — You're OK by Thomas Harris, MD

TA Today by Ian Stewart and Vann Joines

Transactional Analysis in the OK Corral: Grid for What's Happening by Dr. Franklin H. Ernst, Jr.

Tony White. "Life Positions." Transactional Analysis Journal 24, no. 4 (October 1994): 269–276.

Pause Button

CHAPTER 3

Developing a Life-Positions Chart of Your Own

Set aside about ten to twenty minutes so you can reflect quietly on relationships with important people in your life, either current ones or those from the past.

Divide an 8 ½ x 11 sheet of paper into four equal boxes. Label one box (for convenience, let's call that Position 1) "I'm OK/You're OK." Label the next box (Position 2) "I'm Not OK/You're OK." Label the third box (Position 3) "I'm OK/You're Not OK." And the final box (Position 4) "I'm Not OK/You're Not OK." Most of us have experienced these positions at one time or another in our lives, or we may experience each of them routinely, depending on our daily interactions.

As you examine these four positions, does one of them stand out to you as more familiar? Let's start with Position 1. As Kathy pointed out, it's more pleasant to be in "I'm OK/You're OK." For example, you may feel pleasure as you think of time spent with a special friend. When you are with this person, you feel accepted. You can be yourself. You don't feel defensive. And you don't feel critical. You probably have lots of fun together and laugh easily. You could write that person's name in the "I'm OK/You're OK" box and describe how you feel and what you do when you're together. Someone once described her experience with her spouse as, "When I'm with him, I can live out loud!" That's definitely a feeling that comes out of the "I'm OK/You're OK" position.

Now, let's look at position 2: "I'm Not OK/You're OK." This is a very familiar position in childhood for many people. When you were a child, did you feel inferior and unloved by one of your parents or some other significant person? Were you always trying (often in vain) to please that person? If so, you may recall how it felt (or still feels) to be in that position: feeling unaccepted and routinely desiring the approval of that important person. Make a note of the people in your life who enhance the chances you will find yourself in that box.

(Continues...)

Excerpted from Erica's Blog by Kendra Brown, Pat Austin Novak. Copyright © 2017 Kendra Brown, PhD and Pat Austin Novak. Excerpted by permission of Balboa Press.
All rights reserved. No part of this excerpt may be reproduced or reprinted without permission in writing from the publisher.
Excerpts are provided by Dial-A-Book Inc. solely for the personal use of visitors to this web site.

"About the title" may belong to another edition of this title.

PBShop.store US

Wood Dale, IL, U.S.A.

5-star seller

AbeBooks seller since April 7, 2005

Shipping rates within U.S.A.

Item	7 to 14 business days	7 to 14 business days
First item	£ 0.00	£ 0.00

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.

Payment methods

Store description

We first started out as “The Paperback Exchange,” a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become “PBShop.” This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first visit or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.…

Specialty

Hardbacks, Paperbacks

Seller's business information

Pbshop.co.uk Ltd

Unit 22 Horcott Industrial Estate, Horcott Road
Fairford, United Kingdom GL7 4BX

Contact sellerView this seller's itemsView seller's storefront

Terms of sale

Returns Policy
We ask all customers to contact us for authorisation should they wish to return their order. Orders returned without authorisation may not be credited.
If you wish to return, please contact us within 14 days of receiving your order to obtain authorisation.

Returns requested beyond this time will not be authorised.

Our team will provide full instructions on how to return your order and once received our returns department will process your refund.
Please note the cost to return any unwanted order to us is borne by the buyer.

Should your order arrive damaged, not as advertised or faulty, we must be advised of this within 14 days of delivery. Please contact us so we can find the best solution for you.

Our Customer Care Team can be contacted via emailing paperback-us@paperbackshop.co.uk, or by calling our UK Office on +441285 712 917. We are available 9:00am till 5:30pm GMT weekdays and 9:00am till 1:00pm GMT on Saturdays.

Right of withdrawal

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to PBShop.store US, Springfield Gardens, New York, U.S.A., +44 1285 712917, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Shipping terms

Books are shipped from our US or UK warehouses. Delivery estimates allow for delivery from either location.

Privacy and security

We are committed to protecting the privacy and security of personal data. This policy tells you how we will collect and use your personal data, and what you should expect in respect of the personal information about you that we have collected.

We are PBShop.co.uk Limited (registered in England & Wales with Company No: 9366362). Our registered office is at Swatton Barn, Badbury, Swindon, SN4 0EU, United Kingdom.

The person with responsibility for our data protection compliance is the Managing Director and they can be contacted via email at help@pbshop.store.

We are the data controller of the personal data that we keep and use, and we are therefore responsible for making sure that our systems, processes and people comply with the relevant data protection laws in respect of that personal data.

We will act in respect of personal data to comply with the six principles of the General Data Protection Regulation (“GDPR”), which are:

Lawfulness, fairness and transparency;
Purpose limitation;
Data minimisation;
Accuracy;
Storage limitation;
Integrity and confidentiality.
You have rights in respect of how your personal data can be processed; these include the right to request:

a copy of your personal data;
that inaccurate data is rectified; and
that your personal data is, in certain circumstances, erased or restricted.
You have the right to complain to the Information Commissioner, which you can do by contacting the Information Commissioner’s Office (ICO) directly. Full contact details, including a helpline number, can be found on the ICO website (www.ico.org.uk). This website also has useful information on your rights and our obligations. However, please raise any concerns or issues with us first so that we may deal with this as quickly as possible for you.

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
We collect and process data for the following reasons:

personal data collected and created in relation to our selling books and other items; and
personal data relating to our people (which means those people working for our company, or providing services to us, or potentially working or providing services to us, including employees, consultants, temporary or casual workers and contractors).
All of our people are required to abide by our Privacy Policy when handling personal data, and are provided with appropriate data protection training. Any breach of data protection will be taken seriously, and may result in disciplinary action.

Selling books and other items
COLLECTION:
We will collect personal information which may include names, addresses and other information for our customers. This will be done for the management of the commercial relationship with our customers.

We may collect this personal data from you directly, and also from third parties, including publicly available third party sources. Additional personal data will be collected as it is created by or supplied to us in the course of anything we do for you.

USE:
We will use the personal data in the course of making sales and to comply with requirements that we are required to undertake.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

in performance of a contract (the agreement to sell books and other items); and/or
compliance with a legal obligation; and/or
vital interests of the data subject; and/or
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal data in the following situations, which are likely to be far less common:

where we need to protect your interests (or someone else’s interests);
where it is needed in the public interest or for official purposes.
DISCLOSURE:
We may share personal data with third parties as is necessary in the sale of books and other items, including to third party providers who deliver services to support the operation of our company.

In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

RETENTION PERIOD:
We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements. Normally, our retention period for personal data collected for this purpose is a minimum of 6 years after the end of the period that we are selling books and other items.

Our people
COLLECTION:
We will collect names, addresses, contact details, education and employment history, identity and other background checks (which may include appropriate criminal and financial checks and confirmation of the right to work in the UK), marital status and information on next of kin and dependents, financial information (such as bank details and NI numbers), date of birth, gender, a copy of your passport and driving licence, performance information and compensation history, recruitment information (including references), salary, benefits, pension and annual leave information, disciplinary and grievance information, photographs, information about your use of our information and communications systems and CCTV footage or other information obtained through electronic means.

We may collect and use special categories of personal data as required in the carrying out of obligations and exercising specific rights of us or the data subject in the field of employment. This may include information relating to matters such as health, racial origin, religious belief and offences or alleged offences.

Personal data may be collected from you during the selection process (for example via your application form and CV) and during your employment (including holiday forms, expense claims, performance reviews, any disciplinary or grievance processes), or from third parties, including referees, health service providers, background check providers.

USE:
Personal data of our people will be used for HR administration and management, both in respect of the selection of people to work for us (including suitability, eligibility and/or fitness to work), and those who do work for us, to include learning and development, disciplinary and security (of people, offices and data) requirements, providing and liaising with benefits providers, business management and planning (including accounting and auditing), paying you and dealing with tax and NI deductions, assessing and deciding on salary reviews and compensation, conducting performance reviews and managing performance, dealing with legal disputes involving you or others, preventing fraud, monitoring your use of our information and communications systems, ensuring compliance with our policies, and equal opportunities monitoring.

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

In performance of a contract with you; and/or
compliance with a legal obligation; and/or
vital interests of the data subject; and/or
where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
We may also use your personal data in the following situations, which are likely to be less common:

where we need to protect your interests (or someone else’s interests);
where it is needed in the public interest or for official purposes.
In respect of all disclosures of personal data, we will only share the personal information which is necessary for the particular purpose for which it is provided, or where we have another legitimate interest in doing so, and we will ensure that the personal data is appropriately protected.

In respect of special categories of personal data, we may process this in the following circumstances:

in limited circumstances with your explicit written consent; and/or
where we need to carry out our legal obligations and in line with our policies; and/or
where it is needed in the public interest (such as for equal opportunities monitoring or in relation to our occupational pension scheme), and in line with our policies; and/or
where it is needed to assess your working capacity on health grounds, subject to appropriate confidentiality safeguards.
Less commonly, we may process this type of information where it is needed in relation to legal claims or where it is needed to protect your (or someone else’s) interests and you are not capable of giving your consent, or where you have already made the information public. We may also process such information about our people (or former people) in the course of our legitimate business activities with the appropriate safeguards.

The special categories of personal data may be used in the following ways:

in relation to leaves of absence, to comply with employment and other laws;
in relation to your physical or mental health, or disability status, to ensure your health and safety in the workplace and to assess your fitness to work, to monitor, manage and administer benefits and absences;
in relation to your race, national or ethnic origin, religious, philosophical or moral beliefs, or your sexual life or sexual orientation, to ensure meaningful equal opportunity monitoring and reporting.
DISCLOSURE:
Personal data may be transferred to service providers who support the operation of our business (such as payroll service providers), to other third parties reasonably necessary in the conduct of our business (including insurers, professional advisors, regulators). These third parties may be acting as processor, or controller of personal data in their own right.

RETENTION PERIOD:
We will keep personal data only for as long as is necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting or reporting requirements. We will normally keep personal data of applicants who we do not employ for six months after we receive it.

We will keep personal data of employees throughout your employment and normally for a minimum of six years after your employment ends.

Changes to your personal data
It is very important that the personal information that we hold about you is accurate and current. Please tell us if your personal information changes during your relationship with us.

Data Security
We have put in place measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those of our people and other third parties who have a business need to know. They will only process your personal data on our instructions and where they have agreed to treat the information confidentially and to keep it secure. We have put in place procedures to deal with any suspected data security breach and will notify you and the ICO of a suspected breach where we are legally required to do so.

Where we store your personal data
We principally store data, both electronically and on file, at our office.

Personal data may be transferred outside of the EEA by processors acting on our behalf. For transfers to countries not considered adequate by the EC, we will ensure that personal data is adequately protected, as required by the GDPR. This would include by use of the Standard Contractual Clauses adopted by the EC to protect personal data.

Your rights
Under certain circumstances, you have the right by law to request:

access to your personal data. This enables you to ask to receive a copy of the personal data that we hold about you and to check that we are lawfully processing it.
correction of the personal data that we hold about you.
erasure of your personal data.
object to processing of your personal data where we are relying on our legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where we are processing your personal information for direct marketing purposes.
restriction of processing of your personal data.
transfer of your personal data to another party.
Links from our website
Our website may, from time to time, contain links to and from the websites of third parties that we permit to make such links. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. We recommend that you check these policies before you submit any personal data to these websites.

CHANGES TO THIS PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on our website, so please ensure that you are viewing the correct version.

Please contact us if you have any questions, comments or requests regarding this Privacy Policy.

Last amended May 2021.

Ericas Blog A Tool Kit for Fixing Whats Not Working in Your Life

Item description from seller

Bibliographic details

Synopsis

About the title

Excerpt. © Reprinted by permission. All rights reserved.

Erica's Blog

A Tool Kit for Fixing What's Not Working in Your Life

Balboa Press

Contents