Enhancement in Predictive Dialer for Automatic Call Distribution : Simulation and Implementation
Language: English
Published by LAP Lambert Academic Publishing, 2012
- Softcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 47.75
Quantity: 2 available
Add to basketItem description from seller
nach der Bestellung gedruckt Neuware - Printed after ordering - Modern enterprises rely on the outbound call centers for Customer Relationship Management (CRM) and Marketing. These outbound call centers use a computer based system that automatically dials phone numbers for agents and relieves them of time spent on call set-up and getting no answers or busy tones, hence improving their productivity. But these call centers need improvements in the automatic dialer systems because of their need to adapt their operations in different countries, like the UK and the USA where the phantom calls (silent calls where the customer gets a blank call) are strictly regulated. For such reasons predictive dialer has been developed. A call maturity predictive algorithm dials a list of telephone numbers and connect answered calls to the agents or customer service representative, the idea of algorithm is to initiate a new call for the agent before agent complete the current call by utilizing average call length and average call set up time of the previously successfully completed calls.…
Seller Inventory # 9783659002342
- Title
- Enhancement in Predictive Dialer for Automatic Call Distribution : Simulation and Implementation
- Author
- Hardik Joshi
- Publisher
- LAP Lambert Academic Publishing
- Publication year
- 2012
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 3659002348
- ISBN 13
- 9783659002342
- Item weight
- 156 grams
- Dimensions
- 220x150x7 mm
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