End Game

Account dedicated to Print on Demand titles.

CANCELLATION
You can send a cancellation request from the order page while the package has not yet been shipped. After that we cannot ensure we can retrieve the parcel but we suggest you to get in touch with us in order to verify the case.

INVOICE
You can request the invoice to be issued together with the shipment of the order or, at the latest, in the same month of the shipment.

RETURNS
If you want to return your order, please contact us for authorization or place a request on the order page. Orders returned without authorization may not be credited.
If your order presents damages or any other issue on arrival we must be advised of this within 14 days of delivery in order to find the most suitable solution for you.

Returns for Brook Bookstore (Brandon Group SRL) are only accepted in the following addresses:

Return address in the United Kingdom:
MHI
(c/o BR Books)
82 Feeder Road
Bristol
BS2 0TQ
UK

Return address in Italy (for all EU countries):
Brook Brandon Group
C/O T.W.S. Express Courier srl
Via Cesare Cantù, 6
Cinisello Balsamo, MI 20092
IT

Return address in Japan: 
Brandon Group JP
c/o Windows, Inc.
Mr. Jiro Asami
2-12-7-504 Oshiage, Sumida-ku
Tokyo 131-0045 Japan

Return address in the USA:
TruLogic- EZI - Brook Bookstore
5401 NW 72nd ave
MIami FL 33166-4941

Return address in Australia:
Active - Ezi - - Brook Bookstore
2/2-4 Federation Way,
Moorabbin Airport
Mentone, 3194
Victoria
AUSTRALIA

Return address in Canada:
No3rd - Ezi - - Brook Bookstore
520 Ave Lepine
Dorval QC H9P 2V6
CANADA

Return address in Mexico:
Chronos - EZI - Brook Bookstore
Calle Duba 112
Parque industrial Logistik II
79526 Villa de Reyes
San Luis Potosi

*For returns from other areas please contact us in order to provide further assistance.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Brook Bookstore On Demand, Bristol, United Kingdom, +39 3485885209, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.