The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job (Paperback or Softback)
Language: English
Published by HarperCollins Leadership 2/16/2021, 2021
- Softcover
- New
Seller: BargainBookStores, Grand Rapids, MI, U.S.A.BargainBookStores
AbeBooks seller since January 23, 2002
Condition: New
£ 14.17
Quantity: 5 available
Add to basketItem description from seller
The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job.
Seller Inventory # BBS-9781400220021
- Title
- The Empathetic Workplace: 5 Steps to a Compassionate, Calm, and Confident Response to Trauma on the Job (Paperback or Softback)
- Author
- Manning, Katharine
- Publisher
- HarperCollins Leadership 2/16/2021
- Publication year
- 2021
- Condition
- New
- Book Type
- Book
- Binding
- Paperback or Softback
- Language
- English
- ISBN 10
- 1400220025
- ISBN 13
- 9781400220021
- Item weight
- 0.31 pounds
This critical resource gives managers, HR, and anyone who may come into contact with someone in trauma—including workplace violence, harassment, assault, illness, addiction, fraud, bankruptcy, and more—the tools they need to be prepared for what lies ahead.
This book is crucial for every manager or HR representative who shouldn’t just prepare to one day be faced with a report of a traumatic experience at work, but plan on it. This five-step method will help managers make survivors feel supported and understood. The Empathetic Workplace guides supervisors of any level through an understanding of how stories of trauma impact the brain of both the survivor and the listener, as well as the tools to handle the interaction appropriately, to help the listener, the organization, and most importantly, the survivor.
The easy-to-follow LASER method outlined in these pages includes the following elements that all managers should know and understand:
- Listen-Controlling your own reaction, managing your body language, asking open-ended questions, hearing what is not being said, and winding down the speaker when the conversation becomes unproductive are essential elements in being a good listener.
- Acknowledge-Once someone shares a difficult personal story with you, it is important to acknowledge that gift.
- Share-You can help the speaker regain some measure of control by sharing information with him or her about what happened or what happens next, your personal or organizational values, and what you don’t yet know but hope to learn.
- Empower-You can help the traumatized person by providing him or her with resources that are available to them through the company or outside groups.
- Return-The final step is to ensure that the traumatized person has a way to come back later when he or she cannot remember all that you said, thinks of more questions, or wishes for updates.
The LASER technique can benefit all who are responsible for others, from top-tier managers at Fortune 500 companies to Residence Advisors in college dormitories.
"Synopsis" may belong to another edition of this title.
About the Author
For fifteen years, Katharine Manning advised the Justice Department on victim issues in its most challenging cases, from terrorism to child exploitation to large-scale financial fraud. As President of Blackbird DC, Manning now uses her expertise to help government, educational, and corporate institutions prepare for and respond to the challenges they face involving employees and members of the public who may be in trauma, from claims of sexual harassment or assault to large-scale impacts like data theft and workplace violence. A member of the California bar, Manning also served as an attorney with the law firm Pillsbury Winthrop in San Francisco, where she represented Fortune 500 companies in class actions, insurance, and media cases. She is a graduate of Smith College and the University of Virginia School of Law.
"About the title" may belong to another edition of this title.
BargainBookStores
Grand Rapids, MI, U.S.A.
AbeBooks seller since January 23, 2002
Shipping rates within U.S.A.
| Item | 4 to 10 business days | 4 to 9 business days |
|---|---|---|
| First item | £ 0.00 | £ 29.80 |
Payment methods
Store description
Save up to 90% on your favorite items at BargainBookStores.com! Our 20,000 square foot warehouse in Grand Rapids, Michigan is filled with hundreds of thousands of books and consumer goods, all at the lowest prices! We've been serving internet customers with great deals since 2001. All books ship from Grand Rapids, Michigan. 100% Customer Satisfaction Guaranteed We want to ensure your satisfaction. If you are dissatisfied with your purchase or shopping experience, we would like to hear from you. Please contact us by email: cs@bargainbookstores.com. Please be sure to include your contact information and order number. We do not charge a restocking fee for returns. Your Privacy BargainBookStores.com does not provide, sell or market customer information to other businesses or organizations.…
Specialty
Out of Print Books, Specializing in Academic and Professional Books, Bargain Books - Save Up to 90% Off Publisher's List Price!, Remainder Books, Store-Wide Range of New Books in all CategoriesSeller's business information
BargainBookStores
3423 Lousma Dr SE
Grand Rapids, MI U.S.A. 49548
Terms of sale
BargainBookStores guarantees 100% Customer Satisfaction. We ship worldwide and offer a variety of shipping methods to meet your needs. Please place your order directly via ABEBooks.com. We accept payment by MasterCard and Visa. For more information, contact us by email at cs@bargainbookstores.com. Full contact info is below:
BargainBookStores.com LLC
3423 Lousma Dr SE
Grand Rapids, MI 49548
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to BargainBookStores, Grand Rapids, Michigan, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
We will ship to all domestic and most international destinations.
Please note: Shipping times are estimated and are not guaranteed by BargainBookStores.