Embracing Sustainability Management Through Excellence in Services : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Paisley, 2023
Language: English
Published by Birkhäuser, 2025
- Softcover
- New

Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 261.14
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Add to basketItem description from seller
Druck auf Anfrage Neuware - Printed after ordering - This book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today's unpredictable and fragile business landscapes.Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31-September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking.
Seller Inventory # 9783031651175
- Title
- Embracing Sustainability Management Through Excellence in Services : Selected papers from the 26th Excellence In Services International Conference, University of West Scotland, Paisley, 2023
- Author
- Federico Brunetti
- Publisher
- Birkhäuser
- Publication year
- 2025
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 3031651170
- ISBN 13
- 9783031651175
- Item weight
- 365 grams
- Dimensions
- 235x155x13 mm
This book provides a comprehensive overview, including critical aspects of and opportunities for effective sustainability management in today’s unpredictable and fragile business landscapes.
Presenting the outcomes of the 26th Excellence in Services International Conference, held in Paisely, UK, on August 31–September 1, 2023, the book brings together both selected research contributions and numerous best-practice examples in sustainability management. As such, it will help managers to improve their sustainability-related decision-making processes at various levels of the business ecosystem and integrate service excellence as a new way of thinking.
"Synopsis" may belong to another edition of this title.
About the Author
Maria Vincenza Ciasullo is a full professor of Management at the Department of Management and Innovation Systems of Salerno University, Italy. She is also an affiliate research professor at the Department of Management of Isfahan University, Iran and an adjunct professor at the Faculty of Business, Design, and Arts, Swinburne University of Technology, Malaysia. Her research focuses on innovation management, corporate sustainability, and service management.
Jaques Martin is an honorary professor at the Department of Management of Toulon University, France. Since 1998, he has been a co-chair of the Excellence in Services International Conference (EISIC). His research interests focus on strategic management, corporate social responsibility, quality management, intercultural management, international accounting, and financial reporting.
Federico Brunetti is a full professor of Management at the Department of Management of Verona University, Italy. Since 2017, he has been a member of the Scientific Committee of Excellence of the Services International Conference (EISIC). His research interests include corporate identity and branding, macro marketing and corporate’s role in society, decision-making in companies, and epistemological and methodological issues in management.
"About the title" may belong to another edition of this title.
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