Effects of reciprocal, perceived PE fit & EL on JI

Hsu, Ping-Fu

ISBN 10: 613883271X / ISBN 13: 9786138832713

Published by Scholars' Press, 2019

About this Item

PRINT ON DEMAND pp. 52.

Seller Inventory # 18377748646

Bibliographic Details

• Title: Effects of reciprocal, perceived PE fit & EL on JI
• Publisher: Scholars' Press
• Publication Date: 2019
• Language: English
• ISBN 10: 613883271X
• ISBN 13: 9786138832713
• Binding: Soft cover
• Condition: New

About this title

Synopsis

Taiwan has over 10, 000 convenience stores that employee should be asked keep smiling as a daily routine. To pay your emotion for earning wages that is called emotional labor by researchers. Besides, most people like to see smiling face with the frontline service agents. Therefore, even if they meet difficult customers whose smiling face always conceal their angry. This book described that how to enhance employees’ performance, reduce their emotional dissonance and how to make a congruence with their job, organization, supervisor and group. The book also recommends Human resource managers could apply training strategy to mediate the relationship between emotional labor and job involvement.