Effective Management in the Hospitality Industry - Control Through People Human Resources
Language: English
Published by Independently Published, 2025
- Softcover
- New
Seller: PBShop.store UK, Fairford, GLOS, United KingdomPBShop.store UK
AbeBooks seller since June 11, 1999
Condition: New
£ 14.52
Quantity: Over 20 available
Add to basketItem description from seller
New Book. Shipped from UK. Established seller since 2000.
Seller Inventory # L2-9798241973696
- Title
- Effective Management in the Hospitality Industry - Control Through People Human Resources
- Author
- Angerer, Mr. Brian Scott
- Publisher
- Independently Published
- Publication year
- 2025
- Condition
- New
- Binding
- PAP
- Language
- English
- ISBN 13
- 9798241973696
- Item weight
- 199 grams
- Series
- Book 8 of 9: Civic Turbulence and Hospitality Resilience How Public Trust and Disinformation Shape Hotel
Effective Management in the Hospitality Industry: Control Through People – Human Resources
By Brian Scott Angerer
Hospitality thrives on trust, clarity, and human connection. In today’s world of civic turbulence, misinformation, and operational uncertainty, hotel leaders face unprecedented challenges. This book equips hospitality professionals with practical frameworks to build resilient teams, maintain guest confidence, and deliver consistent service—even under stress.
What You’ll Learn:
- Human-Centered Operating Systems: Move beyond rigid SOPs to empower employees through clarity and cadence.
- Public Trust & Disinformation Management: Protect guest experience during periods of social unrest and rumor amplification.
- The HR Value Chain: From workforce planning and job architecture to retention strategies that reduce turnover.
- Competency Models: Define observable behaviors for hiring, training, and performance management.
- Hiring in High-Variability Environments: Structured interviews, simulations, and realistic job previews to ensure fit and fairness.
- Training That Sticks: Microlearning and shift-based practice for sustainable skill development.
- Performance Management & Coaching: SBI feedback model, recognition systems, and progressive discipline done right.
- Psychological Safety & DEI: Build inclusive cultures that foster engagement and resilience.
- Crisis Communication & Community Relations: Neutral, transparent messaging during disruptions.
- Labor Relations & Worker Voice: Fair scheduling, conflict resolution, and compliance essentials.
- Metrics & Continuous Improvement: Balanced scorecards and dashboards for agile decision-making.
- Ethics & Risk Management: Safeguard trust through principled leadership and compliance systems.
Who Should Read This Book?
Hotel managers, HR professionals, hospitality trainers, and anyone responsible for leading teams in dynamic environments. Whether you manage a boutique property or a large-scale operation, these strategies will help you navigate complexity with confidence.
Why This Book Matters:
Hospitality is more than service—it’s a social ecosystem. In times of uncertainty, leaders who prioritize people, clarity, and trust create competitive advantage. This book provides actionable tools, templates, and case studies to help you transform challenges into opportunities.
Includes:
- Ready-to-use SOPs and role charter templates
- Competency frameworks for key hotel roles
- Crisis communication toolkits
- DEI and psychological safety action plans
- Metrics dashboards for continuous improvement
Series: Civic Turbulence and Hospitality Resilience – How Public Trust and Disinformation Shape Hotel Management
"Synopsis" may belong to another edition of this title.
PBShop.store UK
Fairford, GLOS, United Kingdom
AbeBooks seller since June 11, 1999
Shipping rates from United Kingdom to U.S.A.
| Item | 10 to 20 business days | 10 to 20 business days |
|---|---|---|
| First item | £ 3.29 | £ 3.29 |
Payment methods
Store description
**Please note our transit times are from the date of dispatch.** We first started out as “The Paperback Exchange,” a chain of physical bookstores where we would part exchange your beloved books for new stories to transport you to faraway places. However, as shopping started to evolve to online shops and marketplaces, we bid our stores goodbye to become “PBShop.” This transition has only allowed us to blossom as we now ship thousands of titles to book lovers across the globe. We pride ourselves in being a community of local book lovers which allows our passion and devotion to shine in everything we do. In 2020 we not only celebrated our 20th birthday but our 1st birthday as being completely employee owned after becoming an E.O.T in September 2019. We are proud to be different and embrace standing apart on a book mountain by working from a virtual inventory which allows us to provide thousands of books that may be difficult to get for your bookshelf or your studies. Working with a number of different suppliers allows us to explore other avenues such as puzzles, sheet music and even stationery so we really do have something for everyone. Life is about being versatile in all realms of existence. If this is your first purchase with us, or you are a returning customer, we would like to welcome you to the PBShop family, for there is no friend as loyal as a book. We are a company who put our customers at the centre of everything we do as we understand the importance of reading because once you learn to read, you will forever be free. There are a whole lot of things in this world of ours that we are yet to explore, which is why we will forever inspire curious minds.…
Specialty
Hardbacks, PaperbacksSeller's business information
Pbshop.co.uk
Unit 22 Horcott Industrial Estate, Horcott Road
Fairford, United Kingdom GL7 4BX
Terms of sale
Returns Policy
We ask all customers to contact us for authorisation should they wish to return their order. Orders returned without authorisation may not be credited.
If you wish to return, please contact us within 14 days of receiving your order to obtain authorisation.
Returns requested beyond this time will not be authorised.
Our team will provide full instructions on how to return your order and once received our returns department will process your refund.
Please note the cost to return any unwanted order to us is borne by the buyer.
Should your order arrive damaged, not as advertised or faulty, we must be advised of this within 14 days of delivery. Please contact us so we can find the best solution for you.
Our Customer Care Team can be contacted by emailing alborders@paperbackshop.co.uk, or by calling our UK Office on +441285 712 917. We are available 9:00am till 5:30pm GMT Monday to Friday.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to PBShop.store UK, Fairford, United Kingdom, +44 1285 712917, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
Orders are shipped from our UK warehouse. Delivery thereafter is between 4 and 14 business days. Please contact us if you have any queries about our services or products.