Earn More Tips On Your Very Next Shift.Even If You're a Bad Waiter
Language: English
Published by Steve Digioia, 2013
- Softcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
AbeBooks seller since December 20, 2007
Condition: Used - Very good
£ 2.69
Quantity: 1 available
Add to basketItem description from seller
Many books about how to be a better waiter and make bigger tips focus on upselling tactics and improving the overall customer service. But this book is different. Sure, upselling is important and of course, the service you provide is a major factor in how much you earn, but there is much more to learn. This book provides real-world examples of the situations any waiter or bartender will face each day and gives you the tools needed to create a memorable experience for your guests. Sure, I can be a little sarcastic at times and definitely have my own opinions, but, after a 20+ year hospitality career and a lifetime of customer service experience, I will show you the BEST methods to use to connect with your customer that will lead directly to getting a big tip -1) Make your customer feel important2) Make them feel special, and3) Make them feel appreciatedCustomer service can be mechanical, but a great customer experience is magical. Whether you're an experienced or brand-new waiter or bartender, this book is a must-have for you. This easy to follow training method can be used across all industries, resulting in better customer retention and repeat business for your company. I will teach you what really works.are you ready.…
Seller Inventory # 00080702769
- Title
- Earn More Tips On Your Very Next Shift.Even If You're a Bad Waiter
- Author
- Steve Digioia
- Publisher
- Steve Digioia
- Publication year
- 2013
- Condition
- Very Good
- Binding
- Paperback
- Language
- English
- ISBN 10
- 0989070204
- ISBN 13
- 9780989070201
Sure, I can be a little sarcastic at times and definitely have my own opinions, but, after a 20+ year hospitality career and a lifetime of customer service experience, I will show you the BEST methods to use to connect with your customer that will lead directly to getting a big tip -
1) Make your customer feel important
2) Make them feel special, and
3) Make them feel appreciated.
Customer service can be mechanical, but a great customer experience is magical. Whether you're an experienced or brand-new waiter or bartender, this book is a must-have for you. This easy to follow training method can be used across all industries, resulting in better customer retention and repeat business for your company. I will teach you what really works...are you ready?
"Synopsis" may belong to another edition of this title.
About the Author
Known as “the ops guy” during his tenure at Hilton Hotels, Steve has redefined the operational and service standards for multiple food and beverage departments for some of the best names in the industry. Using a hands-on approach, he has developed multiple training programs and personally mentored countless employees that have successfully moved on to supervisor and senior management positions.
Still active in the business, Steve has put together this collection of those same straightforward no-nonsense tactics that he continues to use, that will improve the customer service mindset of your employees. When that happens, the result is bigger tips for the employees and increased revenue and repeat business for your company.
"About the title" may belong to another edition of this title.
World of Books (was SecondSale)
Montgomery, IL, U.S.A.
AbeBooks seller since December 20, 2007
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Founded in 2002, World of Books is a leading online destination for buying and selling both preloved and new books, committed to making sustainable reading accessible to all. With a mission to help people read more and waste less, World of Books offers a huge range of affordable, high-quality books — giving both new and preloved titles a second life. The company also operates World of Books – Sell Your Books, an easy-to-use platform that allows customers to trade in unwanted books for cash, helping to keep books in circulation while promoting sustainability. As a Certified B Corp, World of Books is driven by a vision to become the world’s largest and most sustainable dedicated online bookstore. The company measures its success through the positive environmental impact it creates, the value it provides to customers, and its ability to operate profitably while supporting its sustainable mission …
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