THE EFFECT OF PROCESS, AGENT AND CUSTOMER PERCEPTION ON CUSTOMER SATIS
Language: English
Published by LAP LAMBERT Academic Publishing Aug 2023, 2023
- Softcover
- New
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
AbeBooks seller since January 11, 2012
Condition: New
£ 38.28
Quantity: 2 available
Add to basketItem description from seller
This item is printed on demand - it takes 3-4 days longer - Neuware -The effect of contact center on customer satisfaction in ethio telecom enterprise call center. A conceptual framework was developed and hypothesized. The tool used for data collection is, questioner. The collected data was analyzed using descriptive and inferential statistical analyses techniques. The findings of the study show that contact center responsiveness, assurance, process related factors, agent related factors and customer perception related factors have significant impact on customer satisfaction. The study contributes ethio telecom to improve its call center service to improve customer satisfaction. The study concluded that, contact center responsiveness, assurance, process related factors, agent related factors and customer perception related factors of call center is not good and customers are not satisfied with the services of ethio telecom call center. The researcher recommended that ethio telecom should work hard on factors affecting customer satisfaction on its call center. 72 pp. Englisch.…
Seller Inventory # 9786206752677
Bibliographic details
- Title
- THE EFFECT OF PROCESS, AGENT AND CUSTOMER PERCEPTION ON CUSTOMER SATIS
- Author
- Hanna Demes
- Publisher
- LAP LAMBERT Academic Publishing Aug 2023
- Publication year
- 2023
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 6206752674
- ISBN 13
- 9786206752677
- Item weight
- 125 grams
- Dimensions
- 220x150x5 mm
BuchWeltWeit Ludwig Meier e.K.
Bergisch Gladbach, Germany
AbeBooks seller since January 11, 2012
Shipping rates from Germany to U.S.A.
| Item | 5 to 15 business days | 5 to 15 business days |
|---|---|---|
| First item | £ 19.47 | £ 19.47 |
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BuchWeltWeit Ludwig Meier e.K.
Germany
Terms of sale
BuchWeltWeit Inh. Ludwig Meier e.K.
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