A Dyadic Perspective of Service Quality
Language: English
Published by LAP LAMBERT Academic Publishing Aug 2017, 2017
- Softcover
- New
Seller: AHA-BUCH GmbH, Einbeck, GermanyAHA-BUCH GmbH
AbeBooks seller since August 14, 2006
Condition: New
£ 46.81
Quantity: 1 available
Add to basketItem description from seller
Neuware - This book has explored the importance of five dimensions of service quality across developed country-united kingdom and developing country -Pakistan.This comparative study has target public health care units in the UK and private hospitals of Pakistan.There is empirical evidence about varying substantial values of these dimensions across each country.It is concluded that in both sectors, a performance of hospitals is lowest in responsiveness dimension of service quality. There is the highest level of assurance among public hospitals of United Kingdom but in Pakistani private hospitals, empathy dimension is on the higher side as compared to other four dimensions. Overall service quality in public hospitals of UK is better than those in private hospitals of Pakistan. This book also demonstrates empirical evidence about moderating role of Manager based on the gender discrimination enhancing customer's loyalty through service quality in the banking sector of Pakistan.This study suggests that Gender moderates the association between service quality and customer's loyalty.…
Seller Inventory # 9786202023801
- Title
- A Dyadic Perspective of Service Quality
- Author
- Basheer Ahmad
- Publisher
- LAP LAMBERT Academic Publishing Aug 2017
- Publication year
- 2017
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- English
- ISBN 10
- 6202023805
- ISBN 13
- 9786202023801
- Item weight
- 102 grams
- Dimensions
- 220x150x4 mm
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About the Author
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| Item | 5 to 7 business days | 7 to 10 business days |
|---|---|---|
| First item | £ 26.09 | £ 26.09 |
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