Duck Cottage Books

COVID-19 UPDATE (2): as Post Offices have returned to normal hours we can once again offer Royal Mail Special Delivery Next Day as our domestic Expedited Shipping option. For standard domestic postage we use Royal Mail First Class. Heavier packages may be sent by a tracked 48 hour service, and we are sometimes using this for other orders if the post seems to be going through a bad patch. There continue to be delivery delays both within the UK and to countries outside. Please bear this in mind when ordering; if you are in a hurry for your order PLEASE LET US KNOW so that we can discuss options. All overseas orders are now sent tracked, to reduce the risk of their disappearing altogether, and postage rates have been increased to cover this.

Duck Cottage Books is owned and run by Christina Davies (VAT registration number GB 169759050), and is based at Duck Cottage, Starston Lane, Needham, Harleston IP20 9ND, UK. We can be contacted by email (sales@duckcottagebooks.co.uk) or telephone (01379 407707). If you are not entirely happy with your book, return it within 30 days of receipt for a complete refund. If you are returning it because it was incorrectly listed or faulty in some other way then we will refund the return postage. We are happy to fulfill orders directly on behalf of other booksellers but please be aware that we do our best to make the nature of any sale clear to the end customer. Our usual practice when fulfilling third-party orders is to include contact information both for you (our immediate customer) and ourselves.

If you are a consumer you can cancel the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

INFORMATION REGARDING THE RIGHT OF CANCELLATION

Statutory Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the the last good or the last lot or piece.

To exercise the right to cancel, you must inform us, Duck Cottage Books, DUCK COTTAGE STARSTON LANE, NEEDHAM, IP20 9ND, HARLESTON, United Kingdom, 44 01379 407707, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel with contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or Duck Cottage Books, DUCK COTTAGE STARSTON LANE, NEEDHAM, IP20 9ND, HARLESTON, United Kingdom, 44 01379 407707, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of cancellation

The right of cancellation does not apply to:

1. the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. the supply of digital content (including ebooks) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: (Duck Cottage Books, DUCK COTTAGE STARSTON LANE, NEEDHAM, IP20 9ND, HARLESTON, United Kingdom, 44 01379 407707)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

* Delete as appropriate.

Standard shipping terms:

Orders usually ship within 2 business days. Shipping costs quoted are for books weighing up to 2 Kg (4.48 lb) when packed. If your book order is heavier than this, I may contact you to let you know extra charges for shipping is required.