Drug Free Pain Relief. A Self-help Guide.

e.mail joy.norfolk@btinternet.com with queries or feel free to ring 01473715715
for extra detailed information or to request a scanned image. Books can be
reserved for up to 7 days or longer by agreement. Books can be returned within
14 days if they do not match my description for a full refund. Buyer pays for
postage and packing. Overseas buyers please specify air or surface mail. We can
now accept Pay PAL. Payment is by cash in pounds sterling (GBP)or international
money order in POUNDS STERLING ONLY or by credit card online via Abebooks.
Please make cheques payable to Joy Norfolk. US Dollars,GBP and Euro bank notes
accepted at your risk.We aim to process and despatch in 1 Business day whenever
possible

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Joy Norfolk, Deez Books, IPSWICH, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Non-UK buyers, if you need the book quickly please note that the slow speed shipping can take a long time to arrive with you. Air mail is generally much faster. Please feel free to mail joy.norfolk@btinternet.com for a price to your destination, in fact all enquiries are welcome. Tel 01473 715715 / +44 1473 715715. Orders usually ship from here within 2 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required. We try to advise where a book is heavy in the description, to avoid unexpected extras.