Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict

Goldberg, Stephen B.,Brett, Jeanne M.,Ury, William

ISBN 10: 1880711036 / ISBN 13: 9781880711033

Published by Program on Negotiation, 1993

About this Item

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Bibliographic Details

• Title: Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict
• Publisher: Program on Negotiation
• Publication Date: 1993
• Language: English
• ISBN 10: 1880711036
• ISBN 13: 9781880711033
• Binding: Paperback
• Condition: Very Good

About this title

Synopsis

Build Conflict Control Into Your Organization Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four-phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win-win formula for putting a system in place that contains the costs ociated with conflict by addressing them as they arise.

From the Back Cover

The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four–phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change.