Title: Getting Disputes Resolved: Designing Systems to Cut the Costs of Conflict (Jossey-bass Management Series)
Publisher: Jossey-Bass
Publication Date: 1988
Language: English
ISBN 10: 1555421253
ISBN 13: 9781555421250
Binding: Hardcover
Condition: Very Good
Dust Jacket Condition: No Jacket

About this title

Synopsis

Build Conflict Control Into Your Organization

Renowned mediator William Ury offers tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. He explains how to diagnose and correct problems in an existing system or create and implement a new system where one does not exist. His four–phase process includes specific advice on involving adverse parties in diagnosing current problems, designing the system, and overcoming opposition to change. The result is a win–win formula for putting a system in place that contains the costs associated with conflict by addressing them as they arise.

From the Back Cover

The renowned mediator William Ury and his coauthors offer tested guidelines for designing a dispute resolution system to handle conflicts effectively on an ongoing basis. They explain how to diagnose and correct problems in an existing system as well as create and implement a new system where one does not exist. This four–phase process for working with disputants includes specific advice on involving the parties in diagnosing current problems, designing the system, and overcoming opposition to change.

"About this title" may belong to another edition of this title.

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