The Disney Difference: The Complete Guide to Adding Disney-Like Magic to your Corporation or Organization
Language: English
Published by CreateSpace Independent Publishing Platform, 2016
- Softcover
- Used
Seller: Goodwill Southern California, Los Angeles, CA, U.S.A.Goodwill Southern California
AbeBooks seller since December 20, 2017
Condition: Used - Fair
£ 6.54
Quantity: 1 available
Add to basketItem description from seller
Paperback Book. Pages are still legible. Contains minimal underlining and or highlighting. Book shows signs of Use and Wear on Cover s - All Pages are still legible and in Acceptable Condition.
Seller Inventory # LACV.1983655384.A
- Title
- The Disney Difference: The Complete Guide to Adding Disney-Like Magic to your Corporation or Organization
- Author
- Olson, Wayne; Gurr, Bob
- Publisher
- CreateSpace Independent Publishing Platform
- Publication year
- 2016
- Condition
- acceptable
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1983655384
- ISBN 13
- 9781983655388
If you serve customers, charitable donors, or guests, this book will show you how you can give your best and give everyone a more magical experience.
“The Disney Difference is packed with enjoyable history about Walt Disney and his ‘world.’ But more than a fun Disney archive, Wayne Olson’s book emphasizes the importance of customer relations through the Disney lens. That’s why I recommend it. Dazzling customers with remarkable service. Yes!” — Dan T. Cathy, Chairman and CEO Chick-fil-A
“I’ve read lots of books about Disney, and this one is a gem. Read this for new insights and useful ideas.” — Mark Sanborn, The Fred Factor
“This is a wonderful book. It’s not only a tribute to Walt Disney and the philosophy that helped make Disneyland the showcase for an entire industry, but it details that philosophy beautifully and outlines how it can be applied to every business endeavor, large or small. Whatever Walt did he did from his heart. To see the things he believed in being interpreted and incorporated in so many areas of business would make him very proud. It is a must-read!" — Rolly Crump, Disney Imagineer
“Executives who strive for improvement look to the handful of organizations that excel decade after decade. Disney is one of these. Wayne Olson has done a masterful job of identifying the service-centric culture that is inherent to Disney’s success. Whether youhave customers, patients, donors, or constituents, I heartily recommend this book.” — Ron Klein, Inc. 500 Entrepreneur
“Wayne Olson has written a manual on how to move any organization from good to great to greater. Thisbook will help anyone in any organization to be a better manager and leader. Walt Disney was a master at attention to detail and was a great leader as well. Don’t read this book, study it and implement what you learn and your organization will create magic,too, in customer service and in bottom line results.” — Lee Cockerell, Former Executive Vice President Walt Disney World Resort, Author of Creating Magic, Time Management Magic, The Customer Rules, and Career Magic
“As the Founder of Famous Dave’s of America and winner of over 750 Best of Class awards, I eagerly devoured the insights of Wayne’s book, The Disney Difference. Wayne spills the beans on the Secret Sauce that has created Disney’s ‘special magic’ that has made the Disney brand Best of Class both stateside and globally. You can only make this happen when you focus on building great people both in your business and inyour community. I urge you to get this book NOW!” — Famous Dave Anderson, America’s Rib King and Founder, Famous Dave’s of America, Inc.
“Having spent an entire career in the theme park industry, I have always used Walt’s way to inspire staff,from front line to senior leadership. Walt was one of my mentors and I have always loved his attention todetail and exceeding the guest expectations. Wayne’s book captures the true spirit of the Disney way andI will use the book as a guide for my team.” — Thom Stork, President and CEO, The Florida Aquarium
“After building homes in Disney’s new town, Celebration, for more than 20 years, and learning the ‘Disney Way,’ I found this book captures the magic of creating a unique customer and donor experience!” —David Weekley, Founder David Weekley Homes
“A compelling story of relentless customer focus and incredible attention to detail that has set Disney apart from all others. It provides a roadmap on how to deliver the elevated customer experience.” — C. Richard Weylman, CSP, CPAE, Author of The Power of Why — Breaking Out in a Competitive Marketplace
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Goodwill Southern California
Los Angeles, CA, U.S.A.
AbeBooks seller since December 20, 2017
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | £ 2.25 | £ 4.87 |
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Goodwill Southern California - We are a 501(c)(3) nonprofit organization whose mission is to help transform lives through the power of work. Goodwill Southern California serves individuals with disabilities or other vocational disadvantages and local businesses seeking qualified employees by providing education, skills training, work experience and job placement. In addition to our retail stores located throughout Southern California and in the Inland Empire, we also provide jobs and services such as secure shredding, e-recycling (computers and electronics), packaging and assembling, post retail recycling, etc. If you would like to know more about our company, our services, partnership opportunities or to make a donation, please either visit our website goodwillsocal.org, or contact us at our toll-free number, 1 (888) 4 GOODWILL. Thank you for your support of our mission to help others.…
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