Joyce Fletcher's research shows that emotional intelligence and relational behavior are often viewed as inappropriate because they collide with powerful, gender-linked images.

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& quot; Joyce Fletcher delineates the emotionally supportive, sometimes selfless behaviors that create the social glue that gets tasks done and holds teams, even whole organizations, together. She then shows, with devastating clarity, how organizations ignore and devalue these same behaviors in those crucial moments when rewards and promotions are handed out. This book will open the eyes of those who did not understand these disappearing acts, and it will make those whose contributions have been 'disappeared, ' feel--at long last--recognized and appreciated.& quot; -- Joanne Martin, Fred H. Merrill Professor of Organizational Behavior, Graduate School of Business, Stanford University

"Joyce Fletcher delineates the emotionally supportive, sometimes selfless behaviors that create the social glue that gets tasks done and holds teams, even whole organizations, together. She then shows, with devastating clarity, how organizations ignore and devalue these same behaviors in those crucial moments when rewards and promotions are handed out. This book will open the eyes of those who did not understand these disappearing acts, and it will make those whose contributions have been 'disappeared, ' feel--at long last--recognized and appreciated."--Joanne Martin, Fred H. Merrill Professor of Organizational Behavior, Graduate School of Business, Stanford University

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