Difficult People: How to Deal with Impossible Clients, Bosses and Employees
Language: English
Published by Firefly Books, 1997
- Softcover
- Used
Seller: Wonder Book, Frederick, MD, U.S.A.Wonder Book
AbeBooks seller since November 1, 1997
Condition: Used - Good
£ 5.33
Quantity: 1 available
Add to basketItem description from seller
Seller Inventory # T09Q-01123
- Title
- Difficult People: How to Deal with Impossible Clients, Bosses and Employees
- Author
- Cava, Roberta
- Publisher
- Firefly Books
- Publication year
- 1997
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1552091252
- ISBN 13
- 9781552091258
Difficult People is a book about learning how to handle people who are rude, aggressive and irate in the workplace. You will learn how to diffuse stressful situations calmly and professionally.
"Synopsis" may belong to another edition of this title.
From the Publisher
"[This book] is full of strategies to control your anger and improve your skills when dealing with impossible clients and employees." --Business97 magazine
At one time or another, everyone has to deal with irate, rude, impatient or aggressive people in the workplace. "Difficult People" is the book for learning how to handle these stressful situations and how to diffuse tensions calmly and professionally.
Author Roberta Cava outlines the useful techniques that will help anyone, especially front-line staff, "keep cool under fire" in a wide variety of situations including: angry customers; annoying subordinates, co-workers and bosses; sarcasm and The Silent Treatment; and abusive language and behavior.
Cava's thorough coverage of communication skills--including paraphrasing, feedback, interpreting body language and understanding different personality types--makes "Difficult People" a must for anyone in the business world.
Roberta Cava, president of Cava Management Consulting Services, has presented seminars on coping with difficult people in colleges, universities and businesses throughout North America and Australia. She is also the author of "Escaping the Pink Collar Ghetto".
"About the title" may belong to another edition of this title.
Wonder Book
Frederick, MD, U.S.A.
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Wonder Book
Wonder Book and Video, 1550 Tilco Drive
Frederick, MD U.S.A. 21704
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