Difficult Conversations : How to Discuss what Matters Most

Pattern, Bruce

ISBN 10: 014028852X / ISBN 13: 9780140288520

Published by Penguin Books Ltd, 2000

About this Item

Prompt Shipment, in Boxes, Tracking First Editions are First Printings. . Communication Studies: Acceptable trade paperback, highlighting, stamp front inside cover, tips bump, minor creases, prompt shipping with tracking. Seller Inventory # Bing823SD001

Bibliographic Details

Title: Difficult Conversations : How to Discuss ...

Publisher: Penguin Books Ltd

Publication Date: 2000

Binding: Trade Paperbac

Condition: Acceptable

About this title

Synopsis:

Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no, " or "I'm sorry, " or "I love you, " we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: -- how t start the conversation without defensiveness-- why what is not said is as important as what is-- ways of keeping and regaining your balance in the face of attacks and accusations-- how to decipher the underlying structure of every difficult conversationFilled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

Review:

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice". -- Booklist