Difficult Conversations: How to Discuss What Matters Most

Douglas Stone,Bruce Patton,Sheila Heen,Patton, Bruce,Heen, Sheila,Fisher, Roger

ISBN 10: 0553456121 / ISBN 13: 9780553456127

Published by Random House Audio, 1999

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Bibliographic Details

Title: Difficult Conversations: How to Discuss What...

Publisher: Random House Audio

Publication Date: 1999

Binding: audioCD

Condition: Very Good

About this title

Synopsis:

Difficult Conversations Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you".We all have difficult conversations, no matter how confident or competent we are. And too often, no matter what we try, things don't go well. Should you say what you're thinking an... Full description

About the Author:

Douglas Stone, Bruce Patton, and Sheila Heen teach at the Harvard Law School and the Harvard Negotiation Project, the group that produced the international bestseller Getting to YES! They have consulted to businesspeople, governments, organizations, communities, and individuals around the world, from the various parties to the negotiations on constitutional transition in South Africa to schoolteachers in Medellin, Colombia, to community leaders and the police department in Springfield, Massachusetts. They have written on negotiation and communications in publications ranging from The New York Times to Parents magazine. Bruce Patton is also coauthor of Getting to YES!