Developing Quality Technical Information: A Handbook for Writers and Editors (IBM Press Series--Information Management)

Wilde, Elizabeth,Rouiller, Shannon,Longo, Deirdre,Hughes, Polly,Hernandez, Ann Kilty,Carey, Michelle,Hargis, Gretchen

ISBN 10: 0131477498 / ISBN 13: 9780131477490

Published by IBM Press, 2004

About this Item

Most items will be dispatched the same or the next working day. A copy that has been read but remains in clean condition. All of the pages are intact and the cover is intact and the spine may show signs of wear. The book may have minor markings which are not specifically mentioned.

Seller Inventory # wbb0025222159

Bibliographic Details

• Title: Developing Quality Technical Information: A Handbook for Writers and Editors (IBM Press Series--Information Management)
• Publisher: IBM Press
• Publication Date: 2004
• Language: English
• ISBN 10: 0131477498
• ISBN 13: 9780131477490
• Binding: Hardcover
• Edition: 2nd Edition
• Condition: Good

About this title

Synopsis

The book presents a much needed approach to quality technical communication and a working plan for achieving quality. The examples are excellent and are easy to use and adapt. The editorial advice is simple and clear enough for tech writers who did not major in English or journalism. It is most worthy of a text in university programs, but it is more valuable to experienced writers, editors and managers concerned with raising the quality of their publications. The main difference between this and other books is that in each of the first nine chapters, one quality characteristic is presented that you can apply to your writing project to make technical information easy to use, easy to understand and easy to find. There are checklists at the end of each chapter for review and a Quality checklist in the appendix covering all of the characteristics. The book shows original text and revision text so that you can actually browse the book and see the differences applied. This is another excellent feature that should catch a purchaser's eye.

About the Author

The authors have served on the Editing Council at IBM Silicon Valley Laboratory in San Jose, California, an organization dedicated to excellence in technical information. Gretchen Hargis is a technical manager at IBM for a group that provides user assistance and user-centered design for application development tools. She was a technical editor and writer and a pioneer of IBM Darwin Information Typing Architecture (DITA). Michelle Carey is a technical writer at IBM and a technical writing instructor at University of California Santa Cruz Extension. She is an expert on topic-based information systems and on writing for international audiences. Ann Kilty Hernandez is a technical editor at IBM and has been a technical writer, manager, and marketing specialist. She was a co-author of An Introduction to DB2 for OS/390 and contributed to its next edition, The Official Guide to DB2 UDB for z/OS. Polly Hughes, now retired from IBM, worked as a visual designer for technical information and software interfaces and as a technical writer. Deirdre Longo is a technical editor and writer at IBM who edits product interfaces and writes customer information, mostly for content management products. Shannon Rouiller is a technical editor at IBM who has written and edited topicbased information systems, books, contextual help, wizards, and interfaces for products that are marketed worldwide. She co-authored Designing Effective Wizards. Elizabeth Wilde is a technical editor at IBM and a leader in developing quality metrics and quality assurance processes for technical documentation. She also educates writers and editors throughout IBM on developing user-centered information.