Designing for Service

ISBN 10: 135010342X / ISBN 13: 9781350103429

Published by Bloomsbury Publishing (UK), 2018

New Book. Shipped from UK. Established seller since 2000. Seller Inventory # L2-9781350103429

Synopsis:

Service design is the activity of planning and organizing people, infrastructure, communication and material components of a service in order to improve its quality and the interaction between service provider and customers. It is now a growing field of both practice and academic research. Designing for Service brings together a wide range of international contributors to map the field of service design and identify key issues for practitioners and researchers such as identity, ethics and accountability. Designing for Service aims to problematize the field in order to inform a more critical debate within service design, thereby supporting its development beyond the pure methodological discussions that currently dominate the field. The contributors to this innovative volume consider the practice of service design, ethical challenges designers may encounter, and the new spaces opened up by the advent of modern digital technologies.

About the Author: Daniela Sangiorgi is Associate Professor at the Politecnico di Milano, Italy.

Alison Prendiville is Senior Researcher for the Design School at London College of Communication, UK.

Bibliographic Details

Title: Designing for Service
Publisher: Bloomsbury Publishing (UK)
Publication Date: 2018
Binding: PAP
Condition: New