The Design of Everyday Things

Donald A. Norman

ISBN 10: 0465067107 ISBN 13: 9780465067107
Published by Basic Books (edition 1), 2002
Used Paperback

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Synopsis:

First, businesses discovered quality as a key competitive edge; next came service. Now, Donald A. Norman, former Director of the Institute for Cognitive Science at the University of California, reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how--and why--some products satisfy customers while others only frustrate them.

About the Author:

Donald A. Norman is Professor of Computer Science at Northwestern University, a former ?Apple Fellow,” and a partner in the Nielsen Norman Group Consulting Firm, which consults with corporations on design. He is the author of a number of books on design, including Emotional Design and the best-selling The Design of Everyday Things. He lives in Northbrook, Illinois and Palo Alto, California.

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Bibliographic Details

Title: The Design of Everyday Things
Publisher: Basic Books (edition 1)
Publication Date: 2002
Binding: Paperback
Condition: Very Good
Edition: 1.

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