Delivering Public Services That Work
Language: English
Published by Triarchy Press, GB, 2012
- Softcover
- New
Seller: Rarewaves.com USA, London, London, United KingdomRarewaves.com USA
AbeBooks seller since June 11, 2025
Condition: New
£ 23.88
Quantity: Over 20 available
Add to basketItem description from seller
Behind the doom-laden headlines, a quiet revolution is taking place in the public sector. In the police.hospitals.local government.social welfare.costs have been significantly reduced, services have improved exponentially, and there is a real 'danger' of improving morale. There is now no politician or executive in any branch of local government or any area of the public sector who can say: "It won't work here". The evidence is clear: it does work here, and right across the board. It's four years since John Seddon's first assault on the regime of 'choice', targets, delivery, inspection, incentives, 'free market' reforms and back-office 'economies of scale' that was paralysing UK local authorities. In 2010, and in response to calls for evidence that Seddon's Vanguard Method really did offer the kind of dramatic improvements that he claimed for it, a first collection of Case Studies showed Vanguard's Systems Thinking approach at work in (mainly) housing and housing benefits departments.This latest collection spells out the kind of dramatic performance improvements that have been consistently achieved in the NHS, the emergency services and a wide range of local authority departments. Taken together, the briefings and case studies offer compelling evidence for anyone in the public sector (anywhere in the world) trying to transform service delivery on a falling budget.…
Seller Inventory # LU-9781908009685
- Title
- Delivering Public Services That Work
- Author
- John Seddon
- Publisher
- Triarchy Press, GB
- Publication year
- 2012
- Condition
- New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1908009683
- ISBN 13
- 9781908009685
- Item weight
- 280 grams
"Synopsis" may belong to another edition of this title.
Rarewaves.com USA
London, London, United Kingdom
AbeBooks seller since June 11, 2025
Shipping rates from United Kingdom to U.S.A.
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