Delivering Knock Your Socks Off Service. This item is unavailable.
68 ratings by Goodreads
Language: English
Published by Amacom Books, 1997
- Softcover
- Used
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.World of Books (was SecondSale)
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AbeBooks seller since December 20, 2007
Unavailable
Softcover
Condition: Used - Good
£ 7.98
Item description from seller
Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc.
Seller Inventory # 00061727375
- Title
- Delivering Knock Your Socks Off Service
- Author
- Anderson, Kristin; Zemke, Ron
- Publisher
- Amacom Books
- Publication year
- 1997
- Condition
- Good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0814479707
- ISBN 13
- 9780814479704
- Edition
- 2nd Edition
This text aims to teach the reader the principles of good customer service. This edition is updated, and has new sections on: e-mail, telephone tact, voice mail, chronic complainers, service recovery, problem solving, and managing the "customer from hell".
"Synopsis" may belong to another edition of this title.
About the Author
"Ron Zemke (Minneapolis, MN) is the author or coauthor of all seven books in the Knock Your Socks Off Service series, as well as Knock Your Socks Off Selling(0-8144-7030-0), Generations at Work (0-8144-0480-4), and E-Service (0-8144-0606-8). Kristin Anderson (Minneapolis, MN) is the author of Great Customer Service on the Telephone (0-8144-7795-X) and the coauthor of three other Knock Your Socks Off Service books."
"About the title" may belong to another edition of this title.
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