This unique self-instructional text involves students in the learning process and helps them develop and apply the skills needed for working with people. It presents comprehensive coverage of major practice areas ― brokering, consumer advocacy, mobilizing, interviewing, case management, relationship building, and assessment. Encouraging students to view people in a positive way with the ability to change, the fourth edition contains a new chapter on managing the transition to new service delivery systems, updated material on clinical methods, revised material on policy practice, and updated cases that reflect a stronger emphasis on diversity.

From the Author

An unusual approach to human service work
This book is written for "human service" workers who draw very wide boundaries around the term "human services" -- in short, the book regards human service work in society as pervasive. Human services are a way of thinking, a set of values and behaviors that interrelate conditions in the world to states of human possibility that are 'good' in the sense of ethical progress.

The book aims to be practical. It is useful to the extent that it is challenged, so we can learn how to improve it.

I hope you enjoy it. And I hope it is helpful in moving toward a next generation of human services in the U.S. and internationally.

All the best, I would enjoy candid comments Alexis Halley

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