Delivering Happiness: A Path to Profits, Passion and Purpose

Tony Hsieh

ISBN 10: 145550890X / ISBN 13: 9781455508907

Published by FisicalBook, 2011

About this Item

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Bibliographic Details

• Title: Delivering Happiness: A Path to Profits, Passion and Purpose
• Publisher: FisicalBook
• Publication Date: 2011
• Language: English
• ISBN 10: 145550890X
• ISBN 13: 9781455508907
• Binding: paperback
• Condition: Good

About this title

Synopsis

- Pay brand-new employees $2,000 to quit
- Make customer service the responsibility of the entire company-not just a department
- Focus on company culture as the #1 priority
- Apply research from the science of happiness to running a business
- Help employees grow-both personally and professionally
- Seek to change the world
- Oh, and make money too . . .

Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.

In Delivering Happiness, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, Delivering Happiness shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.

#1 New York Times and Wall Street Journal bestseller

About the Author

Tony Hsieh became involved with Zappos as an advisor and investor in 1999, about two months after the company was founded. He eventually joined Zappos full time in 2000.

Under his leadership, Zappos has grown gross merchandise sales from $1.6M in 2000 to over $1 billion in 2008 by focusing relentlessly on customer service.