Dealing with Dysfunction: Innovative Problem Solving in the Public Sector (Brookings / Ash Center Series, "Innovative Governance in the 21st Century")
Language: English
Published by Brookings Institution Press, 2016
- Softcover
- Used
Seller: tLighthouse Books, Onekama, MI, U.S.A.tLighthouse Books
AbeBooks seller since November 21, 2023
Condition: Used - Good
£ 11.19
Quantity: 1 available
Add to basketItem description from seller
Good condition. A copy that has been read but remains in clean condition. All pages are intact and the cover is intact. The spine and cover may show signs of wear. Pages can include limited notes and highlighting, and the copy can include "From the library of" labels or previous owner inscriptions. 100% GUARANTEE! Shipped with delivery confirmation. If you're not satisfied with purchase please just return it.
Seller Inventory # HSV.0815722060.G
- Title
- Dealing with Dysfunction: Innovative Problem Solving in the Public Sector (Brookings / Ash Center Series, "Innovative Governance in the 21st Century")
- Author
- Jong, Jorrit De
- Publisher
- Brookings Institution Press
- Publication year
- 2016
- Condition
- good
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 0815722060
- ISBN 13
- 9780815722069
Jorrit employs real-world data from an independent nonprofit action research team he founded: the Kafka Brigade. Building on this research, he presents 14 case studies, from licensing an Amsterdam sandwich shop to sorting out immigrant rights, which are typical of a larger problem and applicable to a broad base of clients. Utilizing data from these case studies, 'Dealing with Dysfunction' illustrates how stakeholders can enact an inclusive process for identifying, defining, diagnosing, and remedying incidences of red tape.
Further, this study highlights the failings of standard approaches to solving institutional dilemmas. Jorrit argues that effective problem solving in the public sector should adopt the following principles:
- Diagnostics for appropriately identifying and dissecting diverse types of dysfunction - Distribution of problem-solving capacities to connect institutions and individuals - Cross-organizational learning to transform accountability structures - Bottom-up incrementalism that prevails over top-down regulatory reform
'Dealing with Dysfunction' offers conceptual frameworks, theoretical insights, and practical lessons for dealing with bureaucratic dysfunction in practice. It challenges conventional approaches toward 'fighting bureaucracy' and 'reducing red tape' and emphasizes the importance of rigorous public problem solving for making government more effective, efficient, and equitable.
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
tLighthouse Books
Onekama, MI, U.S.A.
AbeBooks seller since November 21, 2023
Shipping rates within U.S.A.
| Item | 5 to 8 business days | 1 to 5 business days |
|---|---|---|
| First item | £ 6.03 | £ 18.11 |
Payment methods
Store description
Used books of all varieties.
Specialty
Literature, Fiction, Non-fiction, Poetry, History, Biography, Signed Books, etcSeller's business information
MI, U.S.A.
Terms of sale
We guarantee the condition of every book as it's described on the Abebooks web sites. If you're dissatisfied with your purchase (Incorrect Book/Not as Described/Damaged) or if the order hasn't arrived, you're eligible for a refund within 30 days of the estimated delivery date. If you've changed your mind about a book that you've ordered, please use the Ask bookseller a question link to contact us and we'll respond within 2 business days.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to tLighthouse Books, Manistee, Michigan, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.