Dealing with Difficult People : Proven Strategies for Handling Stressful Situations and defusing Tensions

Cava, Roberta

ISBN 10: 0749910194 / ISBN 13: 9780749910198

Published by Judy Piatkus (Publishers) Limited, London, UK, 1995

About this Item

185 pages. Light wear to top edge & corners of dustjacket. Dustjacket, binding & contents very clean indeed.

Seller Inventory # 028100

Bibliographic Details

• Title: Dealing with Difficult People : Proven Strategies for Handling Stressful Situations and defusing Tensions
• Publisher: Judy Piatkus (Publishers) Limited, London, UK
• Publication Date: 1995
• Language: English
• ISBN 10: 0749910194
• ISBN 13: 9780749910198
• Binding: Hard Back/Hard Cover
• Edition: Reprint
• Condition: Fine
• Dust Jacket Condition: Dustjacket Near Fine

About this title

Synopsis

Many in the course of their jobs have to deal with irate, rude, impatient, emotional, persistent and aggressive people. Those who are skilled in dealing with such situations are in great demand, and the aim of this book is to teach the techniques which will improve the reader's communication skills and help to control anger and stress. The author, who lectures on the subject in the United States, looks at human behaviour patterns and offers advice towards developing the ability to deal effectively with difficult people, be they clients, supervisors, colleagues or subordinates.