This book is a compilation of theoretical and practical contributions aimed at facilitating the servitization of manufacturing companies, specifically focusing on data-driven decision-making within the context of Product-Service Systems (PSS). Providing a comprehensive overview, it discusses the latest breakthroughs in operational, tactical, and strategic decision-making for PSS, leveraging data-driven processes, methodologies, and tools. Therefore, the book significantly contributes to strengthening the knowledge on the use of data-driven decision-making methods and tools all the phases of the PSS lifecycle.

From extended warranties and leasing to pay-per-use and other innovative configurations, manufacturing companies are increasingly adopting servitized business models and PSS to create additional value for their customers and users and create robust relationships with them, ensuring more reliable cash flows. In this setting, effective information management and the utilization of aggregated operational data have become essential for guiding strategic, tactical, and operational decisions.

This book not only consolidates theoretical frameworks but also offers practical insights into data-driven decision-making in PSS, providing deep knowledge on how complex decisions can be taken along the various phases of the PSS lifecycle using data-driven methods and tools. Key areas of focus include:

1. In the Beginning of Life, introducing new services tailored to customer needs, disclosing new business opportunities in terms of revenues, and extending the PSS Middle of Life.

2. Designing or re-designing assets and/or services, thereby influencing the PSS Beginning of Life.

3. Enhancing daily decisions related to asset management to improve the PSS Middle of Life.

4. Optimizing daily decisions related to service delivery and management, aimed at enhancing the PSS Middle of Life.

5. Facilitating informed decisions on recycling, remanufacturing, refurbishing, and revamping, impacting the PSS End of Life.

This book will be of interest to researchers and managers in industry as it offers insights that bridge the gap between theory and practical application in the evolving landscape of PSS.

About the Author

Prof. Giuditta Pezzotta is Associate Professor at the University of Bergamo, also serving as Vice Chancellor for Quality Assurance. She earned her PhD in Management, Economics, and Industrial Engineering from Politecnico di Milano in 2010, spe-cializing in Service Engineering and Product Service System fields. During her studies, she was a visiting researcher at various institutions including the Universi-ty of Cambridge, University of Botswana, Tokyo Metropolitan University, and Blekinge Institute of Technology. Her research focuses on product-service sys-tems, process modeling, and simulation for both production and service delivery. Working extensively with the University of Bergamo, she has led numerous pro-jects in the Product-Service domain. With over 100 papers published in interna-tional and national journals and conferences, she's been actively involved in IFIP's Special Interest Group (SIG) in Service Systems Design, Engineering, and Management since 2019. Additionally, she contributes to the Scientific Committee of the "Centro interuniversitario di ricerca sull’innovazione e la gestione dei servizi nelle imprese industriali"

Prof. Roberto Sala is Assistant Professor at the Department of Management, Infor-mation and Production Engineering of the University of Bergamo (Italy) where he is also member of the CELS Research Group on Industrial Systems Engineering, Logistics, and Service Operations. He received his PhD in Technology, Innovation, and Management at the University of Bergamo in 2021 with a thesis on data-driven decision-making processes to improve the maintenance service delivery. His research interests gravitate around data-driven decision-making, mainte-nance, Industry 4.0, and product-service systems. He has participated into multi-ple projects at Regional, National and European level in these research areas.

Pr. Dr. Ing. Xavier Boucher Professor in Industrial Management at Center for Bi-omedical and Healthcare Engineering – Mines Saint Etienne. His main research orientations are focusing on Territorial Healthcare Systems. Active member of several scientific societies in the field of Industrial Engineering (IFAC, IFIP, SAGIP, SOCOLNET), he has participated to several EU projects, with the role of Coordinator for CODEMO (2023-2026), scientific coordinator for Mines Saint-Etienne for FA 4.0, DIGIFoF, OMIKA2. Prof. Boucher serves as Associated Editor for Journal of Decision Systems and member of Editorial Board for International Journal on Information Technology Management. He has published more than 50 articles in international & national scientific journals or book chapters, as well as more than 100 communications in international conferences. He publishes no-tably in Computers in Industry, CIRP Journal of Manufacturing Science and technology, International Journal of Computer Integrated Systems, Journal of Decision Systems.

Prof. Marco Bertoni owns a Ph.D. from Politecnicodi Milano in Italy and boasts over 15 years of academic expertise in product development, design thinking, system engineering, and knowledge management. He has participated and coordinated research activities at European level, mainly in the frame of the VIVACE (EU FP6 2004-2007), CRESCENDO (EU FP7 2008-2012), RESIST (HE 2023-2027) projects. He was also responsible for the Value-Driven Design research track within the MD3S Research Profile (2013-2022) funded by the Knowledge Foundation in Sweden. Currently serving as Professor in Mechanical Engineering at Blekinge Institute of Technology, he co-chairs the ‘Design of Product-Service Systems’ Special Interest Group hosted by the Design Society, and conducts research on the application of modelling and simulation to facilitate cross-functional decision-making in the initial phases of PSS design. He describes himself as an ambidextrous thinker that loves to observe situations and people's behaviors, making sense of them to explore opportunities for in-novation across boundaries and disciplines. Marco has co-authored more than 100 scientific contributions and has coordinated 60+ student projects targeting the development of PSS solutions in the Blekinge region.

Prof. Fabiana Pirola is Associate Professor at the Department of Management, Infor-mation and Production Engineering of the University of Bergamo (Italy) and Rec-tor delegate for international research in economic and engineering area. She holds a master’s degree in Management Engineering and received her PhD in Lo-gistics and Supply Chain Management at University of Bergamo in 2011. In 2008, she joined the International Logistics Program – Master of Engineering in Logistics and Supply Chain Management at MIT-Zaragoza Logistics Center in Spain. In 2010, she has been a PhD visiting student at the Bowling Green State University (Ohio, USA). She is a member of the CELS – Research Group on In-dustrial Engineering, Logistics, and Service Operations atthe University of Ber-gamo. From teaching point of view, she holds the courses in Operations Manage-ment, Production Management, Healthcare Operations, and Healthcare Planning and Control at the University of Bergamo. Her research interests are Product Ser-vice Systems (PSS) engineering and operations, mainly focused on data-driven services and on decision-making processes supporting their delivery (with particu-lar reference to maintenance service delivery), and smart manufacturing, mainly focused on modeling and simulation. In these areas she has been involved in sev-eral industrial and research projects, funded at Regional, National and European level. She is author of more than 50 refereed international and national journals and conference papers.

"About this title" may belong to another edition of this title.

Store Description

Visit Seller's Storefront

Seller's business information

Schwabe Books, Inc. DBA Books From California
51 W. Easy St., Simi Valley, CA, 93065, U.S.A.

Sale & Shipping Terms

Terms of Sale

Refunds Offered Within 10 days of order.

Greg Schwabe
Books From California
51 W. Easy St
Simi Valley, CA. 93065

Fax # 805-582-9513
For questions, please email at
abesales@booksfromca.com

Right of cancellation

If you are a consumer you can cancel the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

INFORMATION REGARDING THE RIGHT OF CANCELLATION

Statutory Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the the last good or the last lot or piece.

To exercise the right to cancel, you must inform us, Books From California, 51 W. Easy St., 93065, Simi Valley, California, U.S.A., 1 805-306-1772 25, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel with contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or Books From California, 51 W. Easy St, 93065, Simi Valley, California, U.S.A., 1 805-306-1772 25, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of cancellation

The right of cancellation does not apply to:

the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
the supply of digital content (including ebooks) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: (Books From California, 51 W. Easy St., 93065, Simi Valley, California, U.S.A., 1 805-306-1772 25)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

* Delete as appropriate.

Shipping Terms

Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	5 to 14 business days	3 to 6 business days
First item	� 3.66	� 5.10

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.