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Employees of The Salvation Army manage this account Monday through Friday, 8:00am to 4:00pm EST. We are available during these hours to answer questions and address customer concerns.

Please send all communication via the messaging system.

The Salvation Army Adult Rehabilitation Center provides spiritual, social and emotional assistance for men and women who have lost the ability to cope with their problems and provide for themselves. The program is offered free of charge to participants and focuses on rehabilitating the mind, body, and spirit. The center provides the physical necessities needed by participants, as well as the emotional and spiritual support needed during difficult times. While in the program each man or woman participates in a variety of therapies including individual, group, family and work; all in a clean, wholesome environment. The physical and spiritual care the program participants receive, prepares them to re-enter society and return to gainful employment. Many of those who have completed the program, are reunited with their families and resume a normal life.

This program is funded solely by the sale of donated goods.

The items we receive are sold in our Family Stores and through our online programs. Each time you make a purchase from us, either here or in one of our Family Stores, you are helping to restore broken lives.

To find a Salvation Army Family Store location near you visit SAtruck.org.

Customer service is our top priority. If you make a purchase from us and an issue arises; please give us a chance to make things right by contacting us. We promise to resolve problems quickly and professionally.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to TheSalvationArmy, Atlanta, Georgia, U.S.A., +1 4704462662, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.