Tanto si est� tratando con un empleado problem�tico como elogiando el buen trabajo de un compa�ero, necesita comunicarse de forma que promueva un cambio positivo en los dem�s.

C�mo dar una retroalimentaci�n eficaz le guiar� r�pidamente a trav�s de los aspectos b�sicos para dar un feedback que obtenga resultados, entre los que se incluyen:

- Elegir el momento adecuado para hablar

- Entablar un di�logo productivo

- Ayudar tanto a las estrellas como a los que tienen dificultades

- Desarrollar un plan de seguimiento eficaz

�No dispone de mucho tiempo? P�ngase al d�a r�pidamente en las habilidades empresariales m�s esenciales con la serie 20-Minute Manager de HBR. Tanto si necesita un curso intensivo como un breve repaso, cada libro de la serie es un manual conciso y pr�ctico que le ayudar� a repasar un tema clave de gesti�n. Consejos que puede leer y aplicar r�pidamente, para profesionales ambiciosos y aspirantes a ejecutivos, de la fuente m�s fiable en el mundo de los negocios.

Whether you're dealing with a problem employee or praising the good work of a colleague, you need to communicate in a way that promotes positive change in others.

Giving Effective Feedback quickly walks you through the basics of delivering feedback that gets results, including:

- Choosing the right time to talk

- Engaging in productive dialogue

- Helping both star and struggling performers

- Developing a plan for effective follow-up

Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives--from the most trusted source in business.

About the Author

Harvard Business Review es sin lugar a dudas la referencia m�s influyente en el sector editorial en temas de gesti�n de personas y de organizaciones. En sus publicaciones participan investigadores cuyo reconocimiento y prestigio hacen que su cat�logo incluya una gran cantidad de libros que se han convertido en best-sellers internacionales y que han sido traducidos a m�ltiples idiomas.

"About this title" may belong to another edition of this title.

Store Description

Somos una librer�a con m�s de 17 a�os de antig�edad. Tenemos convenio con m�s de 7150 distribuidoras y editoriales de todo el mundo. Nuestro stock a 12/2023 ronda los 5.000.000 de libros. Si usted esta buscando un libro y no lo encuentra, puede escribirnos y nosotros se lo buscamos y conseguimos para usted. respondemos preguntas los 7 d�as de la semana. Los env�os los hacemos a trav�s de DHL y USPS. Despachamos generalmente a las 48 horas de efectuada la orden. 100% de garant�a en su compra. Juanpebooks.

Visit Seller's Storefront

Seller's business information

DIBLASA LLC
7957 Fisher ISLAND DR, Suite 27, MIAMI, FL, 33109, U.S.A.

Sale & Shipping Terms

Terms of Sale

We guarantee the condition of every book as it's described
on the Abebooks web sites. If you're dissatisfied with your
purchase (Incorrect Book/Not as Described/Damaged) or if the
order hasn't arrived, you're eligible for a refund within 30
days of the estimated delivery date. If you've changed your
mind about a book that you've ordered, please use the Ask
bookseller a question link to contact us and we'll respond
within 24 hours.

Right of withdrawal

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Juanpebooks, Miami, Florida, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Shipping Terms

We ship worldwide. Orders usually ship within 2 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required. The average time delivered in USA and europe ois 3 days.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	7 to 9 business days	6 to 9 business days
First item	� 11.88	� 26.73

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.

Detailed Seller Information