CustomerCentric Selling, Second Edition
Frank Visgatis, John Holland, Michael Bosworth
Language: English
Published by McGraw-Hill Education - Europe, US, 2010
- Hardcover
- New
Seller: Rarewaves USA United, HEBRON, KY, U.S.A.Rarewaves USA United
AbeBooks seller since June 20, 2025
Condition: New
£ 34.05
Quantity: Over 20 available
Add to basketItem description from seller
The Web has changed the game for your customers-and, therefore, for you. Now, CustomerCentricSelling, already recognized as one of the premiermethodologies for managing the buyer-sellerrelationship, helps you level the playing field soyou can reach clients when they are ready to buyand create a superior customer experience.Your business and its people need to be"CustomerCentric"-willing and able to identifyand serve customers' needs in a world wherecompetition waits just a mouse-click away.Traditional wisdom has long held that sellingmeans convincing and persuading buyers. Buttoday's buyers no longer want or need to be soldin traditional ways.CustomerCentric Selling givesyou mastery of the crucial eight aspects ofcommunicating with today's clients to achieveoptimal results:Having conversations instead ofmaking presentationsAsking relevant questions insteadof offering opinionsFocusing on solutions and notonly relationshipsTargeting businesspeople insteadof gravitating toward usersRelating product usage instead ofrelying on featuresCompeting to win-not just to stay busyClosing on the buyer's timeline(instead of yours)Empowering buyers instead of tryingto "sell" themWhat's more, CustomerCentric Selling teaches andreinforces key tactics that will make the most ofyour organization's resources. Perhaps you feelyou don't have the smartest internal systems inplace to ensure an ideal workflow. (Perhaps, asis all too common, you lack identifiable systemsalmost entirely.) From the basics-and beyond-ofstrategic budgeting and negotiation to assessingand developing the skills of your sales force, you'lllearn how to make sure that each step yourbusiness takes is the right one.…
Seller Inventory # LU-9780071637084
- Title
- CustomerCentric Selling, Second Edition
- Author
- Frank Visgatis, John Holland, Michael Bosworth
- Publisher
- McGraw-Hill Education - Europe, US
- Publication year
- 2010
- Condition
- New
- Binding
- Hardback
- Language
- English
- ISBN 10
- 0071637087
- ISBN 13
- 9780071637084
- Edition
- 2nd Edition
- Item weight
- 580 grams
The Web has changed the game for your customers―and, therefore, for you. Now, CustomerCentricSelling, already recognized as one of the premiermethodologies for managing the buyer-sellerrelationship, helps you level the playing field soyou can reach clients when they are ready to buyand create a superior customer experience.
Your business and its people need to be“CustomerCentric”―willing and able to identifyand serve customers’ needs in a world wherecompetition waits just a mouse-click away.Traditional wisdom has long held that sellingmeans convincing and persuading buyers. Buttoday’s buyers no longer want or need to be soldin traditional ways.
CustomerCentric Selling givesyou mastery of the crucial eight aspects ofcommunicating with today’s clients to achieveoptimal results:
- Having conversations instead ofmaking presentations
- Asking relevant questions insteadof offering opinions
- Focusing on solutions and notonly relationships
- Targeting businesspeople insteadof gravitating toward users
- Relating product usage instead ofrelying on features
- Competing to win―not just to stay busy
- Closing on the buyer’s timeline(instead of yours)
- Empowering buyers instead of tryingto “sell” them
What’s more, CustomerCentric Selling teaches andreinforces key tactics that will make the most ofyour organization’s resources. Perhaps you feelyou don’t have the smartest internal systems inplace to ensure an ideal workflow. (Perhaps, asis all too common, you lack identifiable systemsalmost entirely.) From the basics―and beyond―ofstrategic budgeting and negotiation to assessingand developing the skills of your sales force, you’lllearn how to make sure that each step yourbusiness takes is the right one.
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Rarewaves USA United
HEBRON, KY, U.S.A.
AbeBooks seller since June 20, 2025
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